Customer Service Representative

Addison Group; Greenville (SC); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Addison Group in Greenville, SC is seeking a Customer Service Representative to oversee customer orders and support order management, ensuring a positive customer experience throughout the fulfillment process.

The role involves handling inquiries, coordinating with internal departments, and maintaining accurate records to support service quality. Manufacturing experience is preferred and the position is direct-hire in a manufacturing setting.

Qualifications

• Previous experience in customer service, order management, or a related administrative position.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple requests and manage competing deadlines.
• Strong problem-solving skills and the ability to professionally navigate customer concerns.

Responsibilities

• Oversee customer orders from initial placement through delivery, ensuring accurate processing and timely fulfillment.
• Respond to customer inquiries regarding products, pricing, inventory, shipping timelines, and order updates.
• Establish and maintain strong customer relationships while addressing questions, resolving concerns, and managing service-related issues.
• Maintain detailed records of customer communications, order activity, complaints, and resolution efforts within internal systems.
• Partner with internal departments to review customer complaints, identify solutions, and coordinate appropriate follow-up actions.
• Prepare customer questionnaires, provide quality-related documentation and product certifications, and ensure required records are completed accurately.
• Support ongoing customer satisfaction and adherence to internal quality procedures.
• Assist with additional responsibilities as needed.

Skills

Order management

Customer service

Communication

Documentation

Multi-tasking

MS Office

Manufacturing experience

Tools

Microsoft Office

Job description

Job Title: Customer Service Representative

Industry: Manufacturing

Assignment Type: Direct Hire

Pay: $70-74k

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is an established organization within the manufacturing industry seeking a customer-focused professional to support its customer service and order management operations.

Job Description:

The Customer Service Representative will oversee customer orders, provide timely support, and help ensure a positive customer experience throughout the order fulfillment process. This individual will handle customer inquiries, coordinate with internal departments, assist with service-related concerns, and maintain accurate records and quality documentation.

Key Responsibilities:

• Oversee customer orders from initial placement through delivery, ensuring accurate processing and timely fulfillment.
• Respond to customer inquiries regarding products, pricing, inventory, shipping timelines, and order updates.
• Establish and maintain strong customer relationships while addressing questions, resolving concerns, and managing service-related issues.
• Maintain detailed records of customer communications, order activity, complaints, and resolution efforts within internal systems.
• Partner with internal departments to review customer complaints, identify solutions, and coordinate appropriate follow-up actions.
• Prepare customer questionnaires, provide quality-related documentation and product certifications, and ensure required records are completed accurately.
• Support ongoing customer satisfaction and adherence to internal quality procedures.
• Assist with additional responsibilities as needed.

Qualifications:

• Previous experience in customer service, order management, or a related administrative position.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple requests and manage competing deadlines.
• Strong problem-solving skills and the ability to professionally navigate customer concerns.
• Proficiency with Microsoft Office and general computer systems.
• Experience within a manufacturing or distribution environment is preferred.
• Customer-facing role requiring consistent communication with both external customers and internal departments.
• Must be comfortable managing multiple orders and customer requests simultaneously.
• Opportunity to work with an established organization in the manufacturing industry.
• Collaborative team environment.
• Opportunity to contribute to customer satisfaction and operational efficiency.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.