Customer Service Lead

Addison Group; Pittsburgh (Allegheny County); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Competitive pay

Direct hiring manager access

Flexible employment options

Professional development

Job summary

Addison Group is seeking a Customer Service Lead for a Pittsburgh, PA-based role in a durable manufacturing environment. This full-time, long-term contract position offers an hourly rate and a path to leadership as you take ownership of accounts and customer outcomes.

You will manage the full order lifecycle in ERP, coordinate production and logistics, monitor inventory, resolve complex issues, and mentor junior staff as the team evolves. Remote or on-site options provided.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s preferred.
• 2+ years of customer service experience, ideally in manufacturing.
• Strong order management, inventory control, and logistics knowledge.
• Proficient with ERP systems and MS Office; able to multitask in fast-paced environment.

Responsibilities

• Serve as the primary contact for key customer accounts, orders, and service needs.
• Manage the full order lifecycle in ERP — pricing, availability, delivery commitments.
• Coordinate across production, logistics, and sales to keep orders moving.
• Monitor inventory and lead times; communicate proactively with customers.
• Resolve complex issues involving shipments, billing, and returns.
• Maintain records of customer interactions and transactions.
• Generate and analyze reports to spot trends and drive improvements.

Skills

Customer service

ERP systems

Microsoft Office

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

ERP software

Microsoft Excel

Job description

Position: Customer Service Lead

Location: Pittsburgh, PA 15205 (Robinson area — near the airport)

Assignment Type: Full-Time, Long-Term Contract

Compensation: $24.00 - $25.00 / Per hour

Schedule: Monday–Friday, 8:00am – 4:00/5:00pm (some flexibility, OT eligible)

Work Setting: Remote or On-Site

Benefits: This position is eligible for medical, dental, vision, and 401(k).

A globally respected manufacturer with 75+ years in the industry is seeking a Customer Service Representative to step into a pivotal seat on a tight-knit, highly experienced team.

This is more than an order-entry role. As several long-tenured team members transition into retirement, our client is entrusting the next chapter of their customer service operation to someone who can own it; a professional who becomes the go-to name customers rely on, the steady hand production and logistics turn to, and a source of continuity as the team evolves. You'll learn directly from seasoned experts before they step away, then carry that expertise forward as a leader in your own right.

If you're ready to move beyond "representative" and take ownership of accounts, relationships, and outcomes, this is your seat.

What You'll Own

• Serve as the primary point of contact and trusted partner for key customer accounts, orders, and service needs.
• Manage the full order lifecycle in ERP software — ensuring accuracy in pricing, availability, and delivery commitments.
• Drive coordination across production, logistics, and sales to keep customer orders moving and on time.
• Stay ahead of inventory levels and lead times, proactively communicating with customers before issues surface.
• Take the lead in resolving complex situations involving shipments, billing, product specifications, and returns.
• Maintain meticulous records of customer interactions and transactions.
• Generate and analyze reporting to spot trends and fuel continuous improvement.
• Support internal teams on ERP-driven tasks — order tracking, invoicing, and documentation.

What You Bring

• High school diploma or equivalent required (Associate's or Bachelor's degree preferred).
• 2+ years of customer service experience, ideally in a manufacturing or industrial environment.
• A strong command of order management, inventory control, and logistics processes.
• Confidence in an ERP system and the adaptability to master a new one quickly.
• Excellent communication and problem-solving instincts — the kind people naturally look to.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• The composure to multitask and thrive in a fast-paced, high-accountability environment.

Why Choose Addison Group?

• Pay: We negotiate high salaries using the US Bureau of Labor Statistics.
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, and 401(k).
• Permanent Employment: Many of Addison's job openings lead to potential permanent employment.
• Connections: You connect directly with hiring managers.
• Options: You are presented multiple employment options near your home.
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.