Customer Service Representative

Murray Resources - Best Staffing Agency; League City (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Murray Resources is seeking a Customer Service Representative to support order-to-production coordination in a fast-paced manufacturing environment. You will handle order entry, quotes, scheduling, and cross-functional communication to ensure timely, accurate fulfillment for customers.

Ideal candidates have a high school diploma, strong Excel/Outlook skills, and 3+ years in manufacturing. Experience with JobBOSS is a plus.

Qualifications

• High school diploma required.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Experience in a high-volume manufacturing setting preferred (3+ years).
• Strong organizational, multitasking, and communication skills.
• Experience using JobBOSS is a plus.

Responsibilities

• Process customer purchase orders accurately and timely.
• Prepare quotes and enter sales orders in JobBOSS.
• Coordinate with vendors to support production needs.
• Schedule jobs and maintain documentation for order flow.
• Communicate with customers by phone and email on status and actions.
• Support daily operations to maintain efficiency and policy adherence.
• Escalate issues to prevent delays or rework.

Skills

Communication skills

Organizational skills

Attention to detail

Multi-tasking

Education

High school diploma

Tools

Microsoft Office

JobBOSS

Job description

Our client is seeking a Customer Service Representative to support order-to-production coordination in a fast-paced manufacturing environment. This position will focus on order entry, quoting, scheduling, and cross-functional communication to help ensure timely, accurate fulfillment for customers.

Type of Position: Direct Hire

Responsibilities:

• Receive and process customer purchase orders accurately and in a timely manner.
• Prepare customer quotes and enter sales orders and jobs in JobBOSS.
• Create purchase orders for raw materials as needed and coordinate with vendors to support production needs.
• Schedule jobs, finalize sales orders, and close completed jobs while maintaining clean, organized documentation.
• Partner closely with shipping/receiving, quality, production, and accounting to ensure smooth order flow and issue resolution.
• Communicate with customers by phone and email regarding order status, timelines, and any actions needed to maintain quality and delivery expectations.
• Support daily operational activities to promote efficiency, accuracy, and adherence to internal policies and procedures.
• Track multiple priorities at once, keeping details organized and escalating concerns appropriately to avoid delays or rework.
• Contribute to a customer-focused experience by responding professionally and promptly to questions, changes, and urgent requests.

Requirements:

• High school diploma
• Proficiency with Microsoft Office, including Excel, Word, and Outlook
• Ability to work effectively in a high-volume, fast-paced manufacturing or industrial environment with shifting priorities
• Strong organizational skills with attention to detail and the ability to prioritize and multi-task
• Professional communication and interpersonal skills, with the ability to collaborate across departments and with customers
• A strong work ethic and consistent follow-through on commitments and deadlines
• Manufacturing environment experience is strongly preferred (minimum 3+ years)
• Experience using JobBOSS is preferred

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.