Customer Service Representative

Apscareerportal; Birmingham (AL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Job summary

Apscareerportal seeks a Customer Service Representative for a Southeast-based industrial distributor. You will be the front-line contact, handling order entry, carrier coordination, and timely fulfillment across the network.

Requires 2–5 years in customer service or order processing, proficiency in Microsoft Office, and ERP experience. This is a permanent, full-time role in a fast-paced, detail-driven environment with opportunities for growth.

Qualifications

• 2–5 years of work experience in customer service, order processing, or logistics fulfillment.
• Excellent verbal and written communication with a professional demeanor.
• Proficiency in Microsoft Office Suite including Excel, Outlook, and Word.
• Experience with ERP/order management systems such as Oracle or JD Edwards.
• Strong organizational skills and attention to detail in a fast-paced environment.

Responsibilities

• Accurately enter and process customer orders into the ERP system.
• Coordinate with third-party logistics providers for pickup and delivery.
• Act as a courteous point of contact for customers, carriers, and internal staff.
• Verify order data for billing accuracy and timely invoicing.
• Monitor order status and communicate updates to customers and stakeholders.
• Maintain organized records to support processing and compliance.
• Support the team with additional duties as directed by leadership.

Skills

Customer service

Order processing

Logistics coordination

Attention to detail

Communication skills

Education

High school diploma or equivalent

Trade or vocational training in administrative, office, or bookkeeping fields

Tools

Microsoft Excel

Outlook

Word

Oracle

JD Edwards

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance

POSITION OVERVIEW

Position: Customer Service Representative

Industry: Industrial / Building Materials Distribution

Location: Southeast United States

Employment Type: Full-Time, Permanent, Non-Exempt

Experience Required: 2–5 Years Customer Service / Order Processing

Compensation: Dependent on Experience

Client Identity: Confidential — Disclosed Upon Mutual Interest

THE OPPORTUNITY

Core Talent Services is conducting a search on behalf of a well-established industrial company with a distribution footprint across the southeastern United States. This company operates in a specialized building materials sector, serving a broad customer base through an established logistics and distribution network. They are seeking a Customer Service Representative to join their team in a front-line, customer-facing capacity that is essential to the daily operation of their order fulfillment process.

This is a permanent, full-time direct hire opportunity with a stable, operationally strong organization. The right candidate will be professional, organized, and comfortable working in a fast-paced environment where accuracy and communication are critical to the success of the role.

POSITION SUMMARY

The Customer Service Representative will serve as a primary point of contact for customers, internal team members, and third-party logistics partners to ensure the timely and accurate fulfillment of orders across the company’s distribution network. This role is responsible for order entry and processing, carrier coordination, and maintaining professional communication with all parties involved in the order lifecycle. The position requires strong attention to detail, the ability to manage competing priorities, and the organizational discipline to handle a high volume of daily activity with minimal supervision.

KEY RESPONSIBILITIES

• Accurately enter and process customer orders into the company’s ERP system, ensuring all information is complete and compliant with customer requirements
• Coordinate with third-party logistics providers and carriers to schedule and route pickup and delivery of orders to customer locations throughout the Southeast
• Serve as a professional, courteous point of contact for customers, carriers, and internal personnel throughout the order fulfillment process
• Compile and verify order data from various sources to ensure billing accuracy and timely invoicing
• Monitor order status and proactively communicate updates, delays, or changes to customers and internal stakeholders
• Maintain organized records and documentation in support of order processing and compliance requirements
• Support the customer service team with additional duties and assignments as directed by leadership

REQUIREMENTS

• High school diploma or equivalent required — trade or vocational training in administrative, office, or bookkeeping fields is a plus
• Minimum 2 to 5 years of work experience in customer service, order processing, or logistics fulfillment
• Demonstrated ability to work independently, manage multiple priorities simultaneously, and meet deadlines in a fast-paced environment
• Excellent verbal and written communication skills with a professional and customer-focused demeanor
• Strong organizational skills and attention to detail — accuracy in order entry and data management is essential in this role
• Proficiency in Microsoft Office Suite including Excel, Outlook, and Word
• Comfortable working with ERP or order management systems — prior experience with Oracle, JD Edwards, or similar platforms is a meaningful advantage
• Ability to handle repetitive computer-based tasks and maintain accuracy across a high volume of daily transactions