Customer Service Representative

Addison Group; Saint Paul (MN); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid work flexibility

Job summary

Addison Group is seeking a Customer Service Representative to support the manufacturing client base in St. Paul, MN. You will manage inquiries, process orders, maintain records, and assist the sales team to drive smooth operations.

The ideal candidate has 2–3 years of customer support or order management experience, strong communication, detail orientation, and the ability to juggle multiple priorities in a hybrid work environment. Proficiency with Excel and CRM systems like NetSuite is a plus.

Qualifications

• 2–3 years of experience in customer support or order management.
• Experience in industrial or manufacturing settings preferred.
• Proficiency in Microsoft Office, especially Excel; CRM experience a plus (NetSuite preferred).
• Strong attention to detail and ability to manage multiple priorities.
• Customer-first mindset with solid communication and problem-solving abilities.

Responsibilities

• Oversee order entry from start to finish with accuracy and timeliness.
• Communicate professionally with customers and internal teams on status and inquiries.
• Investigate returns and document customer concerns; collaborate with internal teams.
• Maintain and update customer data in the CRM system.
• Monitor pricing, generate reports, and document price adjustments.
• Support sales and marketing initiatives, lead generation, and bid preparation.
• Stay informed on product specs to guide and optimize solutions.

Skills

Customer service

Order management

Communication

Attention to detail

Multitasking

Education

High school diploma

Bachelor's degree preferred

Tools

Excel

NetSuite

Job description

Job Title: Customer Service Representative

Location: St. Paul, MN

Industry: Manufacturing

Pay: $50,000-$60,000

This role is responsible for managing customer inquiries, processing orders, maintaining accurate records, and supporting the sales team. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to handle multiple priorities with accuracy and efficiency.

Key Responsibilities:

• Oversee order entry from start to finish, ensuring accuracy and timely processing
• Communicate professionally with customers and internal teams regarding order status, inquiries, and resolutions
• Investigate and document returns, process customer concerns, and collaborate with internal teams as needed
• Maintain and update customer data within the CRM system, ensuring accuracy and integrity
• Monitor pricing, generate reports, and document any standard price adjustments
• Support sales and marketing initiatives, including lead generation, bid preparation, and execution of sales strategies
• Stay informed on product specifications to provide guidance and optimize customer solutions

Qualifications:

• 2-3 years of experience in customer support or order management; inside sales experience is a plus
• Previous experience in industrial, manufacturing, or a related industry is preferred
• High school diploma required; bachelor's degree preferred but not mandatory
• Proficiency in Microsoft Office, particularly Excel; CRM experience is a plus (NetSuite preferred)
• Strong attention to detail, organizational skills, and ability to manage multiple priorities
• Customer-first mindset with strong communication and problem-solving abilities
• Competitive pay with potential for overtime
• Hybrid work flexibility
• Collaborative and supportive team culture
• Opportunities for career advancement within the company

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.