Customer Service Representative

neteffects; Greenville (SC); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Job summary

ACME is seeking a Customer Service Representative in Greenville, SC to support ACME brand customers and the sales office with quotations, orders, and inquiries. This role collaborates with Regional Sales Managers to manage expedites and customer complaints, serving as the inside contact for all ACME requests.

The position requires prior manufacturing customer service or call center experience, strong communication skills, and proficiency with SAP, Word, Excel, and Outlook.

Qualifications

• Experience in manufacturing customer service or call center is preferred.
• Strong verbal and written communication and interpersonal skills.
• Proficient with Microsoft Word, Excel, and Outlook.
• Knowledge of SAP order cycle, scheduling, shipping, and invoicing; Salesforce a plus.
• High school diploma or equivalent is required.

Responsibilities

• Answer calls and reply to emails from customers and field offices.
• Process orders in SAP and coordinate ship dates with production.
• Support sales reps and regional managers in updating orders for same-day shipment.
• Maintain availability through the call center to take inbound calls.
• Coordinate shipments during shortages or mis-shipments and process returns.
• Handle quotes, lead times, and order status inquiries.
• Determine stock locations and process deliveries via SAP; address price and stock inquiries.
• Communicate with manufacturing and brand management to resolve requests and special shipping instructions.

Skills

Interpersonal communication

Verbal and written communication

Self-motivation

Results-driven

Fast-paced environment

Education

High School Diploma or equivalent

Tools

SAP

Salesforce

Job description

Job Title: Customer Service Representative

Location: Greenville, SC 29607

Pay Rate: $22 - $26/hour based on experience

Work Schedule: 8:00 AM - 4:30 PM (Monday and Friday remote, Tuesday through Thursday in-office)

Job Overview

The Customer Service Representative provides support for the ACME brand customers and sales office regarding quotations, orders, and general product or order-related inquiries. This role collaborates closely with Regional Sales Managers to manage expedites and customer complaints, serving as a dedicated advocate for both customers and sales representatives while acting as the key inside contact person for all ACME requests.

Job Specifications

• Duties and Responsibilities:
  • Answer phone calls and reply to email inquiries from customers and field sales offices.
  • Process orders into SAP, communicate with customers for additional information or clarification, and work with production on scheduling per customer required ship dates.
  • Support sales representatives and regional managers in updating processed orders for same-day shipment.
  • Maintain availability through the call center phone system to take inbound calls from sales reps and customers throughout the day.
  • Work closely with sales reps during shortages or mis-shipments to arrange correct product shipments and process returns for credit.
  • Handle the processing, resolution, and expediting of orders, alongside inbound calls regarding quotes, lead times, and order status.
  • Determine stock locations and process deliveries via SAP, while handling general product price and stock inquiries.
  • Communicate with manufacturing and brand management to resolve customer requests and problems, including special shipping instructions and rush orders.
• Skills and Experience:
  • Prior experience working in a manufacturing customer service role or call center role.
  • Strong interpersonal, communication, and telephone skills, with sound verbal and writing abilities.
  • Self-motivated, results-driven, and able to thrive in a fast-paced work environment.
  • Efficient user of Microsoft Word, Excel, and Outlook.
  • Understanding of the order cycle, scheduling, shipping, and invoicing processes in SAP, with Salesforce experience considered a plus.
  • High School Diploma or equivalent required.

Benefits

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.