Customer Support Agent

Circuit Board Medics; Greenville (SC); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health Insurance

Paid time off

401(k) with company matching

Social outings

Casual dress code

Job summary

Circuit Board Medics is seeking a full-time Customer Support representative in Greenville, SC. In this role, you will manage customer interactions via phone, email, and chat, ensuring high-quality service while maintaining strong communication skills and empathy.

The successful candidate must be a fast learner, able to navigate various systems, and demonstrate a strong sense of urgency. Benefits include health insurance, 401(k) matching, and paid time off.

Qualifications

• Strong and professional communication skills, both oral and written.
• Ability to type at least 45 wpm.
• Ability to navigate multiple browser tabs and programs.

Responsibilities

• Respond to customer requests across various channels.
• Handle inbound and outbound customer calls.
• Participate in training to understand products and markets.

Skills

Interpersonal communication

Empowered decision-making

Listening comprehension

Typing

Multitasking

Quick software learning

Job description

Job Summary

Job Type: Full‑time, hourly

Minimum Starting Pay: $20/hour

Working Hours: Monday - Friday, 8 AM - 5 PM

Location: On‑Site in Greenville, SC 29615

Experience: Early Career, some office experience required

Work Environment

• Office Environment
• Moderate to High Call Volume
• Diverse Customer Needs
• Team Collaboration, escalations are rare
• Emphasis on Empathy
• ~ 100 Employees, one location

Job Description

Your goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. You will strive to see things from perspectives that are different from your own and are able to make decisions that reflect those alternate perspectives. You will take ownership of customer issues and work to resolve them within the framework of our core values and with the support of your team. You will play a key role in supporting our fast‑paced environment to ensure our standard one business day turnaround is met internally, which helps meet our customers' needs externally.

Responsibilities

• Respond to customer requests without using scripts
• Receive inbound customer calls including pre‑sale, sales, quote requests, and status requests
• Handle texts and chats
• Respond to support emails
• Return voicemails from customers
• Make outbound calls to update customers on order status
• Become knowledgeable in our repairs and services of appliance and automotive modules
• Participate in relevant ongoing training to better understand our markets and product offerings

Skills

• Strong and professional interpersonal communication, both oral and written
• Ability to make empowered decisions to best serve the customer, escalations are rare
• Strong listening comprehension coupled with empathy
• Typing at 45 wpm or higher
• Ability to navigate multiple browser tabs / computer programs while using 2-3 screens simultaneously
• Ability to learn new software quickly

Qualities You Should Exhibit

• Strong sense of urgency
• Intrinsic motivation
• Lifelong learner
• Ownership
• Humility to ask clarifying questions, but confidence in your skills
• Receptive to feedback
• Faithful in the details
• Strong sense of community
• Efficient, but patient

Benefits

• Health Insurance – eligible 1st of the month after hire
• Voluntary Benefits – dental, vision, short‑term and long‑term disability, life insurance
• Paid time off – 2 weeks per year
• Paid holidays – 8 days per year
• Stable Hours – Monday - Friday, days
• 401(k) with company matching
• Parental time‑off
• Adoption benefits
• Casual dress code
• Branded clothing allowance
• Free fruit
• Social outings