Customer Account Manager

Champion-Packaging-; Woodridge (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Champion-Packaging- seeks a Customer Service Associate to manage orders, respond to customer inquiries, and coordinate with Shipping, Production, Purchasing and Sales. You will maintain contact with customers regarding orders, deliveries, returns and issues in a professional and timely manner.

The role requires a minimum of 5 years in customer service, EDI and SAP experience, and proficiency with Excel, Outlook, Word and PowerPoint, along with logistics and manufacturing experience and strong

Qualifications

• Minimum 5 years customer service experience
• EDI and SAP experience
• Proficient in Excel, Outlook, Word and PowerPoint
• Logistics and manufacturing experience
• Strong self-motivation and detail orientation
• Excellent communication and teamwork skills
• Ability to multitask with accuracy

Responsibilities

• Deliver exceptional customer service
• Process orders received via fax or email accurately and timely
• Proactively communicate with customers on order changes
• Coordinate with Shipping/Receiving, Production, Purchasing and Sales
• Answer and direct incoming calls
• Greet visitors professionally

Skills

Customer service

EDI experience

SAP experience

Excel

Outlook

Word

PowerPoint

Logistics

Manufacturing

Detail oriented

Communication

Teamwork

Multitasking

Self-starter

Education

High school diploma or equivalent

Job description

Description

Description:

Customer Service Associates interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Will maintain direct contact with customers concerning all aspects of the ordering process and respond to customer inquiries/requests for information concerning orders, deliveries, returns and any issues in a professional and timely manner.

Duties and Responsibilities:

• Deliver exceptional customer service
• Process orders received via fax or email accurately and timely
• Proactively communicate with customers to give updates on important order changes
• Work closely with multiple departments such as Shipping/Receiving, Production, Purchasing and Sales
• Answer and direct incoming calls
• Greet visitors in a respectful and professional manner

Requirements

Requirements:

• Minimum 5 years customer service experience- required
• EDI and SAP experience
• Proficient in Excel, Outlook, Word and PowerPoint
• Logistics and manufacturing experience
• Aggressive self-starter
• Detail oriented along with exceptional organizational skills
• Effective communication skills
• Ability to work independently and with a team
• Ability to multi-task without sacrificing accuracy

• 8 hour shift
• Monday to Friday
• Overtime as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Manufacturing: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Equal Opportunity Employer Statement:

We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.