Customer Service Representative

neteffects; Shelton (CT); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Job summary

ACME is seeking a Customer Service Representative (Wiring) in Shelton, CT to support brand customers and the sales office with quotations, orders, and product inquiries. You will coordinate with regional sales managers on expedites and handling customer requests, acting as the main inside contact for ACME.

The role requires SAP order processing, strong communication, and collaboration with manufacturing and brand teams.

Qualifications

• Prior experience in manufacturing customer service or call center.
• Strong interpersonal and communication skills.
• Excellent verbal and written communication.
• Self-motivated, results-driven in a fast-paced environment.
• Proficient with Microsoft Word, Excel, Outlook.
• Experience with SAP order cycle and shipping processes.
• Salesforce experience is a plus.
• High School Diploma or equivalent required.

Responsibilities

• Answer phone calls and email inquiries from customers and field sales offices.
• Process orders in SAP and coordinate with production on ship dates.
• Support sales reps and regional managers to update orders for same day shipment.
• Be available via call center to take calls from sales reps and customers.
• Collaborate to resolve shortages or mis-shipments and arrange returns for credit.
• Process, resolve and expedite orders.
• Provide quotes, lead times, and order status information.
• Communicate stock locations and delivery arrangements via SAP.
• Handle product price and stock inquiries from customers and sales reps.
• Coordinate with manufacturing and brand management for customer requests.
• Communicate special order requirements such as rush orders.

Skills

Customer service

Communication skills

Verbal & written

Microsoft Office

SAP

Order processing

Call center

Team collaboration

Education

High School Diploma

Tools

Salesforce

Job description

Job Title: Customer Service Representative (Wiring)
Location: Shelton, CT 06484
Pay rate: $22 - $26/hour based on experience
Work schedule: 8:00 AM – 4:30 PM; Monday and Friday remote, Tuesday through Thursday in office

Job Overview

The Customer Service Representative will provide support for the ACME brand customers and sales office for quotations, orders, and other product/order related questions. The Customer Service rep will work closely with Regional Sales Managers on expedites and customer complaints while acting as a customer and sales rep advocate and act as key inside contact person for all ACME requests.

Job Specifications

Duties and Responsibilities

• Answer phone calls and reply to email inquiries from customers and field sales offices.
• Process orders into SAP. Communicate with customers as required for additional information or clarification. Work with production on scheduling per customer required ship dates.
• Support sales reps and regional managers in updating orders as processed for same day shipment.
• Be available through call center phone system to take calls from sales reps and customers throughout the day.
• Work closely with sales rep anytime there is a shortage or mis-shipment to get correct product shipped out and incorrect product returned for credit.
• Responsible for processing, resolution and expediting of orders.
• Answer inbound phone calls to offer quote, lead time, status of order, etc.
• Process order via SAP, determine stock location and process for delivery.
• Handle general product price and stock inquiries from customers and sales rep.
• Communicate with manufacturing and brand management to identify and solve customer requests and problems.
• Communicate special order processing requirements such as special shipping instructions, rush orders, etc.

Skills and Experience

• Prior experience working in a manufacturing customer service role or call center role.
• Strong interpersonal and communication and telephone skills.
• Sound verbal and writing skills.
• Self-motivated, results-driven and able to thrive in a fast-paced work environment.
• Efficient user of Microsoft Word, Excel, and Outlook.
• Understanding the order cycle/scheduling/shipping/invoicing processes in SAP.
• Experience using Salesforce is a plus.
• High School Diploma or equivalent required.

Benefits

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.