Customer Account Specialist

INDUSTRIAL PACKAGING SUPPLIES INC; Mauldin (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

No nights or weekends

Comprehensive benefits package

401(k) with company contributions

On-site gym

Job summary

INDUSTRIAL PACKAGING SUPPLIES INC in Greenville, SC is seeking a Customer Account Specialist to support customers, process orders, and collaborate with sales teams in a fast-paced environment.

The role emphasizes accurate order processing, effective communication, and proactive coordination with multiple departments to meet deadlines and maintain customer satisfaction.

Qualifications

• High School Diploma required.
• 1–2 years in customer service.
• Strong verbal and written communication skills.
• Familiar with order entry and freight is a plus.

Responsibilities

• Communicate professionally via email and phone.
• Enter sales orders through ERP system with sales managers.
• Review margins and adjust orders as needed.
• Coordinate with purchasing, accounting, IT, and warehouse.
• Assist customers with orders, invoices, and questions.
• Maintain customer account information and reports.

Skills

Customer service

Multitasking

ERP systems

Communication

Teamwork

Attention to detail

Education

High School Diploma

Bachelor’s degree in Business Administration

Tools

ERP system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Account Specialist

Full Time Greenville, Greenville, SC, US

8 days ago Requisition ID: 1854

Summary The Customer Service Representative reports to the Customer Account Manager and works with designated Sales Account Managers and their respective customers in a quick-paced environment to provide exceptional customer support.

Responsibilities

• Communicate professionally and proficiently via email and over the phone
• Maintain organizational system to efficiently balance ongoing tasks throughout the day
• Enter sales orders through ERP system, working closely with sales account managers in a quick-paced environment
• Actively review margins on sales orders and appropriately maintain or increase the orders as needed
• Review customer purchase orders for accuracy and address issues with sales managers and customers
• Coordinate with other departments such as purchasing, sourcing, accounting, IT, transportation, and the warehouse staff to meet customer requirements in a designated timeframe
• Work with manufacturers for direct shipments and follow up to meet deadlines
• Complete new customer setup and maintain Customer Maintenance
• Maintain customer account information pertaining to contacts, freight, and custom items
• Continuous review of designated reports to keep customers and sales current and accurate
• Process freight quotes, obtain tracking information, arrange couriers for expedited shipments, and request POD’s
• Process RMA requests and forms
• Assist customers calling the customer service number in regard to orders, invoices, questions, and concerns
• Additional duties and responsibilities as assigned by the Customer Account Manager

Essential Skills and Experience

• High School Diploma
• Ability to multi-task and work in a fast-paced environment
• Type 30+ wpm
• Ability to communicate with various levels inside and outside of the organization
• Ability to work independently and in a team; this environment is critical for success in this position.
• Effective verbal and written communication skills
• Basic computer skills and knowledge
• Strong organizational skills with attention to detail
• Bachelor’s degree in Business Administration or related field preferred
• 1-2 years of Customer Service Representative experience
• Familiarity with order entry and freight

What We Offer

• No nights or weekends
• Paid holidays, vacation, and PTO
• Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage
• Employee Assistance Program (EAP)
• 401(k) with company contributions
• Modern campus perks include an on-site gym, pickleball court, monthly food trucks, and an on-site ice cream machine!