Customer Account Specialist

IPS Packaging & Automation; Greenville (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid holidays

Vacation and PTO

Comprehensive benefits package

401(k) with contributions

On-site gym

Food trucks

On-site ice cream machine

Job summary

IPS Packaging & Automation is seeking a Customer Service Representative to join their team. The role requires working with Sales Account Managers to provide exceptional support in a dynamic environment.

Key responsibilities include entering sales orders, maintaining organization, and communicating with customers. The ideal candidate will have effective communication skills, a high school diploma, and customer service experience.

Qualifications

• Ability to type 30+ wpm.
• 1-2 years of Customer Service experience required.
• Ability to communicate at various organizational levels.

Responsibilities

• Communicate with customers via email and phone.
• Enter sales orders through ERP system.
• Review customer purchase orders for accuracy.

Skills

Multi-tasking

Verbal communication

Written communication

Organizational skills

Customer service experience

Basic computer skills

Team collaboration

Order entry familiarity

Education

High School Diploma

Bachelor’s degree in Business Administration or related field

Job description

Summary

The Customer Service Representative reports to the Customer Account Manager and works with designated Sales Account Managers and their respective customers in a quick-paced environment to provide exceptional customer support.

Responsibilities

• Communicate professionally and proficiently via email and over the phone
• Maintain organizational system to efficiently balance ongoing tasks throughout the day
• Enter sales orders through ERP system, working closely with sales account managers in a quick-paced environment
• Actively review margins on sales orders and appropriately maintain or increase the orders as needed
• Review customer purchase orders for accuracy and address issues with sales managers and customers
• Coordinate with other departments such as purchasing, sourcing, accounting, IT, transportation, and the warehouse staff to meet customer requirements in a designated timeframe
• Work with manufacturers for direct shipments and follow up to meet deadlines
• Complete new customer setup and maintain Customer Maintenance
• Maintain customer account information pertaining to contacts, freight, and custom items
• Continuous review of designated reports to keep customers and sales current and accurate
• Process freight quotes, obtain tracking information, arrange couriers for expedited shipments, and request POD’s
• Process RMA requests and forms
• Assist customers calling the customer service number in regard to orders, invoices, questions, and concerns
• Additional duties and responsibilities as assigned by the Customer Account Manager

Essential Skills and Experience

• High School Diploma
• Ability to multi-task and work in a fast-paced environment
• Type 30+ wpm
• Ability to communicate with various levels inside and outside of the organization
• Ability to work independently and in a team; this environment is critical for success in this position.
• Effective verbal and written communication skillsBasic computer skills and knowledge
• Strong organizational skills with attention to detail
• Bachelor’s degree in Business Administration or related field preferred
• 1-2 years of Customer Service Representative experience
• Familiarity with order entry and freight

What We Offer

• No nights or weekends
• Paid holidays, vacation, and PTO
• Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, short- and long-term disability, voluntary supplemental coverage
• Employee Assistance Program (EAP)
• 401(k) with company contributions
• Modern campus perks include an on-site gym, pickleball court, monthly food trucks, and an on-site ice cream machine!