Customer Service Representative

Paylocity; Green Bay (WI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) match

HSA option

Life & disability insurance

Paid time off

Holidays

Employee discounts

Company events

Job summary

The Bay Family of Companies is seeking a Customer Service Representative at our Green Bay location to support our Medford operations. The role covers office administration, data entry, and sales support to ensure smooth service delivery.

Responsibilities include answering phones, routing calls, handling orders and shipments, and coordinating with carriers to schedule pickups, while maintaining accurate records and providing excellent customer service.

Qualifications

• High school diploma or equivalent is required.
• One year of office experience is preferred.
• Exceptional communication and organizational skills are essential.
• Experience with Microsoft Office products is preferred.

Responsibilities

• Answer phones and route calls to the appropriate person.
• Perform data entry and import quotes into the system.
• Generate BOLs using RedWood; contact carriers to schedule pickups.
• Confirm order status, shipments, and delivery dates/times for customers.
• Perform all other duties as assigned.

Skills

Exceptional communication

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

The Customer Service Representative position will be responsible for customer service, office administration and sales support. This person will work out of our Green Bay location but will be assisting our Medford location.

Responsibilities:

• All general office administrative functions including answering phones and routing to the appropriate person, filing, and general office organization.
• Enter data and import quotes into the computer system.
• Generate BOLs using RedWood and contacts carriers to schedule pick-ups.
• Confirm order status, shipments, and delivery dates and times to customers.
• Will be required to perform all other duties as assigned.

Requirements

Qualifications:

• High school diploma or equivalent, required.
• One year of office experience, preferred.
• Exceptional communication/organizational skills.
• Experience working Microsoft Office Products, preferred.

Benefits:

At The Bay Family of Companies, we believe in taking care of our employees. We offer a comprehensive and competitive benefits package designed to support the health and well-being of our employees & their families.

• Health benefits to include medical, dental and vision insurance. A wellness program with incentives.
• Financial security with a 401(k) with a generous company match, a Health Savings Account option, and life & disability insurance for unexpected events.
• Work-Life balance supported by a generous amount of paid time off and holidays to recharge.
• Additional perks include employee discounts, company events and recognition programs.

This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.