Customer Service Representative

Sagepoint Energy; Green Bay (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Sagepoint Energy seeks a Customer Service Representative in Green Bay, WI to be the primary contact for customers, handling inquiries, resolving issues, and processing orders with a high level of professionalism. The role requires strong communication, problem solving, and CRM experience to maintain records and improve service.

You will also manage scheduling, follow up on cases, and strive to meet performance targets in a fast-paced environment while upholding our values of dependability,

Qualifications

• High school diploma or equivalent required, associate's/bachelor's preferred.
• Strong communication and interpersonal skills for customer interactions.
• Ability to resolve conflicts and maintain professionalism in a fast-paced setting.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints or escalate as needed.
• Process orders, returns, refunds, or exchanges.
• Manage truck loads and scheduling.
• Maintain customer records and update account information in CRM.
• Follow up with customers to ensure issues are resolved.
• Meet performance metrics such as response time, resolution time, and CSAT.
• Document customer interactions in CRM systems.

Skills

Excellent communication

Problem solving

Multitasking

CRM familiarity

Organizational skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Title: Customer Service Representative

Location: Green Bay, WI

Manager: VP of Logistics

Pay Status: Exempt

Job Summary

The Customer Service Representative serves as the primary point of contact for customers. This role involves handling inquiries, resolving complaints, processing orders, and providing information about services while maintaining a high level of professionalism and customer satisfaction.

Sagepoint Energy embodies core values of dependability, excellence, and integrity.

Essential Duties and Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints or elevate issues to the appropriate department.
• Process orders, returns, refunds, or exchanges.
• Manage truck loads and scheduling.
• Maintain customer records and update account information in company systems.
• Follow up with customers to ensure issues are resolved.
• Meet performance metrics such as response time, resolution time, and customer satisfaction.
• Document customer interactions in CRM systems.

Education/Experience is required when indicated, desired otherwise.

• High school diploma or equivalent (Associate's or Bachelor's preferred).
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multitask and manage priorities in a fast-paced environment.
• Basic computer skills and familiarity with CRM software.
• Patience and a positive, customer-focused attitude.

Physical Demand

The physical demands described next are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Position requires minimal lifting (up to 25 lbs.), mostly desk work
• Strength and flexibility to work at a desk for up to eight hours

Satisfactory performance of the essential duties of this job will require standing, kneeling, sitting, and walking as well as fine motor skills (especially of the hands) and the extended reach of arms. Walking, hearing, and sight are required.

Work Environment

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. While performing the duties for this position, the employee is primarily located in an office environment.

While on project sites, the employee may be exposed to wet or humid conditions and all-season outdoor weather conditions such as extreme cold or extreme heat. The employee may occasionally be asked to work in high/precarious places and/or confined spaces, work within proximity of moving mechanical parts, be around fumes or airborne particles, toxic or caustic chemicals, animal manure, food waste products, biogas, may be subject to loud noises and strong vibrations, and encounter frequent truck and equipment traffic.

Compensation

Salary is paid on a bi-weekly basis and will be consummate with the value and experience the candidate brings to the role. In addition to base salary, compensation includes the option to participate in company sponsored medical, dental, and vision insurance plans and in a retirement savings program as well as paid personal time off and holidays. You will also be eligible for the monthly incentive program paid out at 1.25% of your annual salary.

Sagepoint Energy is an equal opportunity employer. Women, veterans, and minorities are encouraged to apply.