Customer Service Rep

Bay Converting Inc.; Green Bay (WI); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and視

401(k) with company match

Health Savings Account

Life & disability insurance

Paid time off and holidays

Employee discounts

Company events and recognition

Job summary

Bay Converting Inc. in Green Bay, WI is seeking a Customer Service Representative to handle customer service, office administration and sales support. This role primarily serves our Green Bay location while assisting our Medford location.

You will answer phones, route calls, enter data, generate BOLs, coordinate shipments, confirm order status, and support a fast-paced office team. A high school diploma and strong communication skills are required; experience with Microsoft Office is preferred.

Qualifications

• High school diploma or equivalent required.
• One year of office experience preferred.
• Exceptional communication and organizational skills required.

Responsibilities

• Answer phones and route to appropriate person.
• Enter data and import quotes into the computer system.
• Generate BOLs using Redwood and contact carriers to schedule pickups.
• Confirm order status, shipments, and delivery dates/times to customers.
• Perform all other duties as assigned.

Skills

Exceptional communication

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

The Customer Service Representative position will be responsible for customer service, office administration and sales support. This person will work out of our Green Bay location but will be assisting our Medford location.

Responsibilities

• All general office administrative functions including answering phones and routing to the appropriate person, filing, and general office organization.
• Enter data and import quotes into the computer system.
• Generate BOLs using RedWood and contacts carriers to schedule pick-ups.
• Confirm order status, shipments, and delivery dates and times to customers.
• Will be required to perform all other duties as assigned.

Requirements

Qualifications

• High school diploma or equivalent, required.
• One year of office experience, preferred.
• Exceptional communication/organizational skills.
• Experience working Microsoft Office Products, preferred.

Benefits

At The Bay Family of Companies, we believe in taking care of our employees. We offer a comprehensive and competitive benefits package designed to support the health and well-being of our employees & their families.

• Health benefits to include medical, dental and vision insurance. A wellness program with incentives.
• Financial security with a 401(k) with a generous company match, a Health Savings Account option, and life & disability insurance for unexpected events.
• Work-Life balance supported by a generous amount of paid time off and holidays to recharge.
• Additional perks include employee discounts, company events and recognition programs.

***This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.***