Call Center Representative

Johnson Health Tech Retail Inc; Town of Cottage Grove (WI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health & dental insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Product discounts

Wellness programs

Job summary

Johnson Health Tech Retail Inc. in Cottage Grove, WI, is seeking a Customer Support Representative to join our team in a full-time capacity. You will assist customers via phone, email, and chat, troubleshoot issues, and coordinate service appointments to ensure a positive experience.

The role offers training, growth opportunities, and exposure to diverse products. A supportive team environment and ongoing development help you build technical troubleshooting skills and performance-based

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Basic computer proficiency, including Microsoft Office or similar applications.
• Ability to learn new systems and technology.
• Strong attention to detail and organization.
• Positive attitude and willingness to help customers.

Responsibilities

• Assist customers through phone, email, and chat support.
• Troubleshoot product issues using company tools and resources.
• Help customers find solutions and answer product-related questions.
• Create parts orders and coordinate service appointments.
• Maintain accurate customer records and case documentation.
• Work with teammates and internal departments to resolve customer concerns.
• Learn and maintain knowledge of company products and services.
• Participate in ongoing training and development opportunities.
• Deliver a positive customer experience with every interaction.

Skills

Communication

Problem solving

Customer service

Attention to detail

Teamwork

Learning agility

Technical aptitude

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

Join Our Customer Support Team!

Are you someone who enjoys helping people, solving problems, and learning new technology? We're looking for a Customer Support Representative to join our team in Cottage Grove, WI.

In this role, you'll work directly with customers, dealers, and service providers to answer questions, troubleshoot issues, and help deliver an outstanding customer experience. Whether your background is in customer service, retail, hospitality, office administration, banking, healthcare, technical support, or a call center environment, we'd love to hear from you.

This position offers the opportunity to develop technical knowledge, strengthen problem-solving skills, and become part of a tenured, collaborative team that values customer satisfaction and continuous learning.

What You'll Do

• Assist customers through phone, email, and chat support
• Troubleshoot product issues using company tools and resources
• Help customers find solutions and answer product-related questions
• Create parts orders and coordinate service appointments
• Maintain accurate customer records and case documentation
• Work with teammates and internal departments to resolve customer concerns
• Learn and maintain knowledge of company products and services
• Participate in ongoing training and development opportunities
• Deliver a positive customer experience with every interaction

What We're Looking For

• High school diploma or equivalent
• Previous customer service experience preferred
• Strong communication and problem-solving skills
• Basic computer proficiency, including Microsoft Office or similar applications
• Ability to learn new systems and technology
• Strong attention to detail and organization
• Positive attitude and willingness to help customers

Preferred Qualifications

• Experience in customer service, retail, hospitality, office support, banking, healthcare, dispatching, technical support, sales, or a call center environment
• Experience working in a fast-paced setting
• Experience using multiple computer applications simultaneously

Why Join Us?

• Stable full-time position
• Paid training
• Supportive team environment
• Opportunity to build technical troubleshooting skills
• Career growth and advancement opportunities
• Make a direct impact by helping customers solve problems every day
• Compensation increases as you build product knowledge, technical expertise, and customer support skills. Many team members see meaningful earnings growth during their first year.

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs

Equal Opportunity Employer, including Veterans and Individuals with Disabilities