Customer Service Representative

TEK Systems; Madison (AL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short & long-term disability

PTO / Vacation or Sick Leave

Training program

Job summary

TEK Systems in Madison, WI is seeking a Customer Service Representative to act as the main point of contact for customers, handling inquiries, resolving service issues, and delivering a consistently positive customer experience across all touchpoints. This full-time, contract-to-hire role includes comprehensive training, a 45-hour week, and morning to afternoon shifts.

You will support customers, sales teams, and internal operations while identifying process improvements and contributing to team

Qualifications

• 1 year of customer service experience in retail, restaurant, hospitality, property management, or office environments.
• Strong verbal and written communication skills.
• Customer-focused with empathy while remaining action-oriented.
• Proficiency with Microsoft Office, particularly Outlook.
• Typing speed of 45+ WPM.
• Strong critical thinking and problem-solving abilities.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Answer inbound customer calls regarding orders, service inquiries, updates, and troubleshooting.
• Conduct outbound follow-up calls and emails to resolve customer concerns quickly.
• Handle approximately 40-50 customer interactions per day.
• Provide accurate service and pricing information to customers and sales representatives.
• Assist customers with inquiries related to residential, commercial, roll-off, front-load, rotator, and other service offerings.
• Manage escalated calls and emails with professionalism and urgency.
• Coordinate with customer service, dispatch, and sales teams to resolve service-related concerns.
• Assist the sales team with contract processing, invoicing, and special projects.
• Communicate effectively with municipalities and business customers via written correspondence.
• Identify opportunities for process improvements and contribute to departmental initiatives.

Skills

Customer service

Communication skills

Empathy

MS Office / Outlook

Typing 45+ WPM

Problem solving

Multitasking

Job description

Are you passionate about helping customers and solving problems? Do you thrive in a fast-paced environment where no two days are the same? We are seeking a Customer Service Representative to join a growing, family-owned organization that has proudly served the Madison area for more than 70 years.

This is an excellent opportunity for someone with strong communication skills, a customer-first mindset, and the ability to multitask while supporting customers, sales teams, and internal operations.

What You’ll Do

As a Customer Service Representative, you will serve as a key point of contact for customers, handling inquiries, resolving service issues, and ensuring a positive customer experience.

Responsibilities

• Answer inbound customer calls regarding orders, service inquiries, updates, and troubleshooting.
• Conduct outbound follow-up calls and emails to ensure timely resolution of customer concerns.
• Handle approximately 40-50 customer interactions per day.
• Provide accurate service and pricing information to customers and sales representatives.
• Assist customers with inquiries related to residential, commercial, roll-off, front-load, rotator, and other service offerings.
• Manage escalated calls and emails with professionalism and urgency.
• Coordinate with customer service, dispatch, and sales teams to resolve service-related concerns.
• Assist the sales team with contract processing, invoicing, and special projects.
• Communicate effectively with municipalities and business customers through written correspondence.
• Identify opportunities for process improvements and contribute to departmental initiatives.

Required Qualifications

• Minimum of 1 year of customer service experience (retail, restaurant, hospitality, property management, or office environments welcome).
• Strong verbal and written communication skills.
• Customer-focused with the ability to demonstrate empathy while remaining action-oriented.
• Proficiency with Microsoft Office, particularly Outlook.
• Typing speed of 45+ WPM.
• Strong critical thinking and problem-solving abilities.
• Ability to multitask and work efficiently in a fast-paced environment.

Why Join Us?

• Stable, growing company with a strong reputation in the community.
• Family-owned organization that values integrity, passion, and teamwork.
• Supportive and collaborative work environment.
• Comprehensive training program including shadowing, workbook training, and hands‑on learning.
• Opportunity to develop new skills and grow your career.
• Work alongside a close-knit team that is committed to customer excellence.

Training & Work Environment

You’ll join a supportive customer care team consisting of management, supervisors, customer service representatives, and administrative staff. New hires receive approximately one month of training through a combination of:

• Structured workbook learning
• Job shadowing
• Side-by-side coaching
• Hands‑on customer support experience

Schedule

Full-Time | 45 Hours Per Week

Available shifts include:

• 7:00 AM - 4:30 PM
• 7:30 AM - 5:00 PM
• Potential flexibility for an 8:00 AM start time

Monday-Friday

Job Type & Location

This is a Contract to Hire position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Madison,WI.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.