Customer Service Representative (Onsite)

Intelogix; Waco (TX); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix is looking for a full-time customer service representative to handle inbound calls from customers nationwide. In this role you will solve problems, provide solutions, document interactions, and uphold best-in-class service while following company policies.

You’ll work with a friendly team and receive paid training, health insurance, PTO, and employee discounts. Strong communication, typing accuracy, and reliability are essential.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to remain engaged on the phone throughout your shift with minimal distractions.
• Possess computer/technology savvy and operate multiple windows/tabs while providing customer experience.
• Typing assessment required.
• Schedules vary based on job factors.
• Excellent attendance and reliability.
• Drug screen and background check required.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain understanding of products, services and policies to assist customers.
• Document customer interactions across tools/platforms.
• Collaborate with other departments to resolve issues and elevate complex problems.
• Aim to exceed customer satisfaction goals and metrics.
• Look for ways to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends.

Skills

Customer service

Phone skills

Typing

Multitasking

Education

High School Diploma or equivalent

Job description

Pay rate: $15/hr

Who we are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

What’s in it for YOU?

Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement

Responsibilities

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Typing Assessment required
• Schedules vary based on job related factors
• Superb attendance, so you can be there when our customers need us
• All job offers are contingent upon completion of drug screen and completion of background check.

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.