Customer Service Representative

PSP Seals, LLC; Fort Wayne (IN); On-site; USD 45,000 - 50,000; Full time

Job summary

PSP Seals, LLC is seeking a Customer Service Representative to manage orders and support customers on-site in Fort Wayne, IN. You will process orders, verify data, coordinate shipping, and resolve issues with speed and courtesy, while collaborating with warehouse and suppliers as needed.

This full-time role offers a competitive salary and growth opportunities within a busy team environment.

Qualifications

• 2 to 4 years of order entry or customer service experience.
• Strong knowledge of Epicor Prophet21 enterprise system and Microsoft Office.
• Clear verbal and written communication to deal with clients and staff.
• Fast typing speed and ease with help-desk software.
• Attention to detail to spot mistakes in large data sets.
• Ability to think fast and make good choices under pressure.
• Calm and kind attitude during stressful moments.

Responsibilities

• Process Orders: Enter sales orders from email, phone, and portals accurately and quickly.
• Verify Data: Check pricing, discounts, shipping terms, and item numbers before approval.
• Coordinate Shipping: Work with warehouse and logistics teams to track delivery dates.
• Resolve Issues: Answer customer calls, chats, and emails quickly and politely.
• Troubleshoot: Fix complex client complaints with smart solutions.
• Purchasing: Assist with purchasing and follow up with suppliers on pricing/delivery.
• Keep Records: Maintain customer data and order statuses in the database.
• Build Trust: Turn unhappy customers into loyal brand fans.
• Team Support: Share helpful feedback with other departments.

Skills

Experience

Communication

Attention to Detail

Problem Solving

Patience

Typing Speed

Client Interaction

Tools

Epicor Prophet21

Microsoft Office

Job description

• Job Title: Customer Service Representative
• Location: On-site
• Employment Type: Full-Time
• Salary Range$45k-$50k

Key Responsibilities

• Process Orders: Enter sales orders received from email, phone, and portals accurately and quickly.
• Verify Data: Check pricing, discounts, shipping terms, and item numbers before approval.
• Coordinate Shipping: Work with the warehouse and logistics teams to track delivery dates.
• Resolve Issues: Answer customer calls, chats, and emails quickly and politely.
• Troubleshoot: Fix complex client complaints with smart solutions.
• Purchasing: Purchasing assistance as needed along with following up with Suppliers on Pricing/Delivery.
• Keep Records: Keep customer data and order statuses up to date in the database.
• Build Trust: Turn unhappy customers into loyal brand fans.
• Team Support: Share helpful feedback with other company departments.

Required Skills & Qualifications

• Experience: 2 to 4 years of order entry or customer service experience.
• Software Skills: Strong knowledge of Epicor - Prophet 21 enterprise system and Microsoft Office.
• Tech Skills: Fast typing speed and easy use of help-desk software.
• Communication: Clear verbal and written skills to deal with clients and staff.
• Attention to Detail: Ability to spot mistakes in large sets of data.
• Problem Solving: Ability to think fast and make good choices.
• Patience: Calm and kind attitude during stressful moments.