Customer Service Representative HUB- Cardiology - Multiple Locations

Lee Health; Fort Myers (FL); On-site; USD 28,000 - 32,000; Full time

Job summary

Lee Health is seeking a Customer Service Representative for the Cardiology team across Cape Coral, Fort Myers, or Estero to support patients on their heart health journey. You will coordinate appointments, assist with registration, verify insurance, and help maintain accurate patient records.

Deliver friendly, professional service, answer calls, schedule visits, assist with check-in, and collaborate with providers to keep daily operations running smoothly.

Qualifications

• High school diploma or GED required.
• Less than one year of clerical or administrative experience required.
• Insurance knowledge and customer service experience preferred.
• Strong communication, interpersonal, organizational, and basic math skills.
• Proficiency with computers and electronic systems.
• BLS Certification required in Employee Health and may be required at other locations within 90 days of hire.

Responsibilities

• Deliver friendly, professional, and compassionate customer service to patients and visitors.
• Answer incoming calls and schedule patient appointments.
• Assist with patient check-in, registration, and medical record maintenance.
• Verify insurance coverage and coordinate authorizations, pre-certifications, and referrals.
• Assist with charge posting, initial collections, and accurate billing information.
• Maintain accurate patient information while protecting confidentiality.
• Collaborate with providers and team members to support efficient daily operations.
• Perform additional duties as needed to support the practice.

Skills

Communication

Interpersonal

Organizational

Basic math

Education

High school diploma or GED

Tools

Electronic systems

Job description

Location:Lee Health

Department: Cardiology

Work Type: Full Time

Shift:1/ 7:00:00AM to 6:00:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Customer Service Representative Cardiology

Be Part of Something That Matters

Are you passionate about helping others and delivering exceptional customer service? Join Lee Healths Cardiology team and play an important role in supporting patients throughout their heart health journey.

We have opportunities across our Cardiology, Cardiothoracic, and Heart Failure specialties, offering the chance to support teams dedicated to the diagnosis, treatment, and ongoing care of patients with cardiovascular conditions.

As a Customer Service Representative (CSR), youll help create a positive patient experience by coordinating appointments, assisting with registration, verifying insurance information, and supporting the daily operations of a busy medical practice. Your attention to detail, communication skills, and compassionate approach will help patients feel welcomed, informed, and cared for.

Explore Our Specialty Teams

Cardiology
Support patients receiving cardiovascular care, from routine appointments and diagnostic services to ongoing heart health management.

Cardiothoracic
Help coordinate the administrative and scheduling needs of teams specializing in the care of patients with complex heart and chest conditions.

Heart Failure
Support patients who require specialized heart failure management, follow-up appointments, and continued coordination of care.

Multiple Locations: Opportunities are available in Cape Coral, Fort Myers, and Estero, Florida.

What Youll Do

• Deliver friendly, professional, and compassionate customer service to patients and visitors.

• Answer incoming calls and schedule patient appointments.

• Assist with patient check-in, registration, and medical record maintenance.

• Verify insurance coverage and coordinate authorizations, pre-certifications, and referrals.

• Assist with charge posting, initial collections, and accurate billing information.

• Maintain accurate patient information while protecting confidentiality.

• Collaborate with providers and team members to support efficient daily operations.

• Perform additional duties as needed to support the practice.

What Youll Bring

• Education: High school diploma or GED required.

• Experience: Less than one year of clerical or administrative experience required.

• Preferred: Insurance knowledge and customer service experience.

• Skills: Strong communication, interpersonal, organizational, and basic math skills.

• Technology: Computer proficiency and the ability to learn electronic systems.

• BLS Certification: Required in Employee Health and may be required at other locations within 90 days of hire.

Make a Difference in Heart Health

Become part of a team that helps patients navigate their care with confidence and compassion. This is an opportunity to build your healthcare career while contributing to specialized services that make a meaningful difference in patients lives.

Ready to make an impact?

Explore a Customer Service Representative opportunity with Lee Healths Cardiology team in Cape Coral, Fort Myers, or Estero and help us make every patient interaction count!

Schedule flexibility may be needed based on departmental requirements, including occasional late hours, weekends, or holidays.

US:FL:Fort Myers