Experienced Medical Scheduler - Outpatient Scheduling (OPS)

Lee Health; Fort Myers (FL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Retirement Plan

PTO

Paid Holidays

Tuition Reimbursement

EAP

FSA & HSA

Employee wellness programs

Job summary

Lee Health is seeking an experienced Outpatient Scheduling Specialist to join our high-volume scheduling team at the Orion Building in Fort Myers, FL. The role focuses on coordinating appointments, registering patients, and ensuring accurate scheduling across departments.

You will work with multiple systems to manage information and deliver excellent patient service. Ideal candidates will have strong medical scheduling experience, technical aptitude, and a calm, patient demeanor in a fast-paced

Qualifications

• High School Diploma or Equivalent is required.
• Experience in medical scheduling preferred.
• Strong communication and customer service skills required.

Responsibilities

• Handle a high volume of inbound and outbound calls regarding patient scheduling.
• Schedule outpatient procedures accurately and coordinate across departments.
• Document interactions in the practice management system and maintain patient data with high accuracy.

Skills

Medical scheduling

Technical aptitude

High call volume management

Communication skills

Patience & empathy

Attention to detail

Education

High school diploma or equivalent

Tools

Practice management system

Microsoft Office

Job description

Location: Orion Building - 6630 Orion Drive Fort Myers FL 33912

Department: Outpatient Scheduling (OPS)

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate: $20.50 - $24.09 / hour

Summary

A Great Opportunity to Join Lee Health

Lee Health is seeking an experienced Outpatient Scheduling Specialist to join our high-volume scheduling team at the conveniently located Orion Building, near our Gulf Coast Medical Campus in central Fort Myers.

For external candidates, the starting rate for this position is $20.50/hour. Lee Health is proud to offer above-market starting pay for entry-level opportunities, along with a comprehensive benefits package.

What Our Outpatient Scheduling Team Is Looking For

We are looking for a patient-focused, dependable, and highly organized professional who can thrive in a fast-paced, high-volume environment.

The ideal candidate will have:

• Strong medical scheduling experience, preferably scheduling outpatient procedures
• Strong technical aptitude and the ability to quickly learn and navigate multiple computer systems
• Experience managing a high volume of calls while maintaining accuracy and professionalism
• Excellent communication, active listening, and customer service skills
• Patience and empathy when assisting patients with questions or scheduling needs
• Exceptional attention to detail and accuracy
• Strong organizational and prioritization skills
• The ability to multitask and remain focused in a fast-paced call environment
• A commitment to providing an excellent patient experience

What You’ll Do

As an Outpatient Scheduling Specialist, you will help coordinate timely access to care by:

• Managing a high volume of incoming patient calls
• Scheduling outpatient-based procedures accurately and efficiently
• Communicating appointment information and scheduling requirements clearly
• Coordinating scheduling details across departments and services
• Using multiple computer systems to document and manage scheduling information
• Balancing call volume, efficiency, accuracy, and exceptional patient service

Success in this role requires someone who is comfortable with technology, can handle a high volume of calls, communicates exceptionally well, and maintains patience and attention to detail throughout the day.

Why Join Lee Health?

Lee Health offers a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance
• Retirement Plan with up to 5% employer match
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement after one year
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Employee wellness and support programs

We are looking for an organized, dependable, practical, and driven Outpatient Scheduling Specialist to join our team. This position is very often the first point of contact with Lee Health for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers and a multitude of other departments. This position plays a key role in Lee Healths success, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service is an essential function of this job. The person in this role must be committed to delivering the highest quality service with an exceptional patient experience. The Outpatient Scheduling Specialist responsibilities include utilizing our practice management system to facilitate access to care through registration, scheduling and recording of patient communications for 300+ providers and/or 1500+ different procedure/appointment types. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. In addition to taking inbound calls from patients and offices, this position will require utilizing a work queue to make outbound calls to patients per physicians order to schedule their outpatient procedure(s). The person in this position must be comfortable in a fast-paced environment and possess the ability to prioritize, be extremely detailed, organized, and flexible. Expert understanding of all modalities, tests, and diagnosis-related scheduling procedures.

Educational Requirements

• High School Diploma or Equivalent - Required

Experience Requirements

• 1 Year Customer Service - Required

State of Florida Licensure Requirements

• Not Required

Other Requirements

• Medical terminology desired.
• Knowledge and understanding of telephone etiquette including strong listening skills are essential.
• Excellent customer service, including verbal and written communication skills are required.
• Data entry skills and good computer skills are required including knowledge of Microsoft Office.
• Bilingual is preferred.

US:FL:Fort Myers