Customer Service Representative

AssistRx; Florida; Presencial; USD 24.000 - 30.000; Jornada completa

Descripción de la vacante

AssistRx, Inc. is seeking a patient solutions coordinator to serve as the first contact for patients, healthcare professionals, and family members. You will assess needs, triage calls, enroll customers, and record activities in the patient database to ensure services are provided efficiently.

The role emphasizes data entry, understanding adverse events, and supporting various projects. Prior call center experience and medical insurance knowledge are preferred.

Formación

• High school diploma or GED or equivalent.
• 1-3 months related experience and/or training, or equivalent combination of education and experience.
• Some college preferred.
• At least 2 years’ experience in a customer service/call center setting preferred.
• Medical Insurance knowledge is preferred.

Responsabilidades

• Act as first point of contact with patients by carefully evaluating the purpose of the call, prioritizing handling, and triaging the calls if indicated.
• Enroll new customers to Patient Solutions.
• Record activities in the patient database and follow up to secure services for our customers by contacting physician’s offices, pharmacies, and other external entities.
• Data entry of incoming documents.
• Understand adverse events, identify and record them.
• Complete various special projects as required.
• Performs other related duties as assigned by management.

Conocimientos

Customer service

Call center

Data entry

Educación

High school diploma or GED

Some college preferred

Herramientas

Microsoft Office Suite

Descripción del empleo

Overview

This position is responsible for meeting or exceeding the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources by performing the following duties. (Customers may include patients, medical professionals, and family members).

Responsibilities

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Solutions initiatives and explain them to our customers when appropriate.
• Enroll new customers to Patient Solutions.
• Record activities in the patient database and follow up to secure services (such as commercial calls and mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure AssistRx is meeting the patient’s needs.
• Data entry of incoming documents
• Understand adverse events, identify and record them
• Complete various special projects as required.
• Performs other related duties as assigned by management.

Qualifications

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Ability to assist with other ad-hoc projects and cross train within the call center environment.
• Computer skills: Microsoft Office Suite.
• Somecollege preferred.
• At least 2 years’ experience in a customer service/call center setting preferred.
• Medical Insurance knowledge is preferred

Pay Range

USD $17.38 - USD $21.73 /Hr.