Customer Service Rep

Lincare Holdings Inc.; Kent (WA); On-site; USD 24,000 - 32,000; Full time

Job summary

Lincare Holdings Inc. in Kent, WA is hiring for a role focused on customer communications and order processing. You will answer questions, resolve problems, determine product/service needs, and support adherence to physician directions.

This position involves handling calls, documenting interactions, updating records, understanding pharmacy terms, and assisting with employee training. You will work with coworkers to ensure accurate processing and service delivery.

Qualifications

• High School Diploma or GED or equivalent; one to three months related experience or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Handle inbound and outbound calls with customers.
• Determine needs for additional products or services.
• Educate customers on products/services and pharmacy terminology.
• Document calls and enter orders in computerized systems.
• Update demographic information in records.
• Read and analyze patient orders.
• Assist training of employees.

Skills

Customer communication

Call handling

Data entry

Training others

Pharmacy terminology

Education

High School Diploma or GED

Tools

Computer systems

Job description

Offering $17.13 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.