Patient Care & Call Center Specialist

AssistRx, Inc.; Florida; On-site; USD 24,000 - 30,000; Full time

Job summary

AssistRx, Inc. is seeking a patient solutions coordinator to serve as the first contact for patients, healthcare professionals, and family members. You will assess needs, triage calls, enroll customers, and record activities in the patient database to ensure services are provided efficiently.

The role emphasizes data entry, understanding adverse events, and supporting various projects. Prior call center experience and medical insurance knowledge are preferred.

Qualifications

• High school diploma or GED or equivalent.
• 1-3 months related experience and/or training, or equivalent combination of education and experience.
• Some college preferred.
• At least 2 years’ experience in a customer service/call center setting preferred.
• Medical Insurance knowledge is preferred.

Responsibilities

• Act as first point of contact with patients by carefully evaluating the purpose of the call, prioritizing handling, and triaging the calls if indicated.
• Enroll new customers to Patient Solutions.
• Record activities in the patient database and follow up to secure services for our customers by contacting physician’s offices, pharmacies, and other external entities.
• Data entry of incoming documents.
• Understand adverse events, identify and record them.
• Complete various special projects as required.
• Performs other related duties as assigned by management.

Skills

Customer service

Call center

Data entry

Education

High school diploma or GED

Some college preferred

Tools

Microsoft Office Suite

Job description

AssistRx, Inc. is seeking a patient solutions coordinator to serve as the first contact for patients, healthcare professionals, and family members. You will assess needs, triage calls, enroll customers, and record activities in the patient database to ensure services are provided efficiently.

The role emphasizes data entry, understanding adverse events, and supporting various projects. Prior call center experience and medical insurance knowledge are preferred.