Customer Service Rep

Talentify; Olympia (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Training opportunities

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Other benefits

Employee discounts

Referral program

Job summary

Talentify in Olympia, WA is seeking a customer service representative to communicate with customers, answer questions, and assist with medication-related product and service needs. The role involves education on products/services and ensuring compliance with physician orders.

The position requires reading patient orders, understanding pharmacy terminology, and accurate data entry. Training and advancement opportunities are provided with a comprehensive benefits package.

Qualifications

• Read and analyze patient orders.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Calculate doses and frequencies for dispensed medications.
• Follow oral and written instructions.

Responsibilities

• Handle inbound and outbound calls with customers.
• Assess needs for additional products/services.
• Assess patient compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in the computerized record system.
• Enter customer orders in the system.
• Verify/update demographic data in records.

Skills

Document reading

Pharmacy terminology

Communication

Train others

Dose calculations

Follow instructions

Education

High School Diploma / GED

Data entry

Licensing requirements per location

Job description

Description

Offering $17.13 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Benefits

• ongoing training and advancement opportunities
• comprehensive medical, dental, and vision coverage
• paid time off
• retirement savings
• tuition reimbursement
• other benefits
• generous employee referral program
• wide array of employee discounts