Customer Service Representative

Zolidco; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Zolidco is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys helping people, solving routine concerns, and building positive customer relationships.

You will welcome customers, listen to needs, explain product information, and collaborate with the team to meet service goals.

Qualifications

• High school diploma or equivalent.
• Strong verbal/interpersonal communication.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Experience in customer service is a plus.

Responsibilities

• Welcome customers with courteous, professional assistance.
• Listen carefully to understand customer needs.
• Assist customers with routine requests and concerns.
• Explain product and service information in a friendly manner.
• Identify opportunities to recommend relevant products or services.
• Support customer follow-ups and relationship-building activities.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Support customer engagement and promotional initiatives.
• Help maintain a welcoming and professional environment.
• Collaborate with team members to meet service goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Customer-focused

Multitasking

Problem-solving

Professional demeanor

Education

High school diploma

Job description

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

Job Summary

We are seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys helping people, solving routine concerns, and building positive customer relationships.

Responsibilities

• Welcome customers and provide courteous, professional assistance.
• Listen carefully to understand customer needs.
• Assist customers with routine requests and concerns.
• Explain product and service information in a friendly manner.
• Identify opportunities to recommend relevant products or services.
• Support customer follow-ups and relationship-building activities.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Support customer engagement and promotional initiatives.
• Help maintain a welcoming and professional environment.
• Collaborate with team members to meet service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching