Customer Service Representative

TWO MEN AND A TRUCK®; El Paso (TX); On-site; USD 15,000 - 17,000; Full time

Job summary

TWO MEN AND A TRUCK® in El Paso, Texas is hiring enthusiastic, customer-focused individuals for full- and part-time roles. You will use your strategic selling skills to build relationships and promote moving services, with training paid at $11/hour and $12/hour after training.

Responsibilities include providing outstanding customer service on calls and online inquiries, inputting data into move software for accurate estimates, coordinating moves, and handling customer feedback with

Qualifications

• High school diploma or GED; Associate degree in a related field preferred
• At least 1 year of sales and/or customer service experience
• Excellent customer service skills: effective listening and communication
• Ability to multi-task and enter customer data into move software while on the phone
• Confidence to initiate customer contact and comfortable asking for the sale
• Willing to submit to pre-employment background check and drug screen
• Creative problem-solving skills
• Exceptional organization and time management skills
• Strong team player who works productively with a wide range of people and personalities
• Bilingual is preferred

Responsibilities

• Provide outstanding customer service on all calls and online inquiries
• Recommend moving services and products based on cost, availability, and customer specifications
• Input information into internal move software to provide accurate moving estimates and schedule moves
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
• Prepare move-related paperwork and documents
• All other duties as assigned

Skills

Customer service

Sales

Multi-tasking

Communication

Team player

Education

High school diploma or GED

Associate degree preferred

Tools

Move software

Job description

Starting pay: $11 per hour during training, $12 per hour after training

Full-Time and Part-Time positions available

TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What What You'll Do

• Provide outstanding customer service on all calls and online inquiries
• Recommend moving services and products based on cost, availability, and customer specifications
• Input information into internal move software to provide accurate moving estimates and schedule moves
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
• Prepare move-related paperwork and documents
• All other duties as assigned

What We're Looking For

• High school diploma or GED; Associate degree in a related field preferred
• At least 1 year of sales and/or customer service experience
• Excellent customer service skills: effective listening and communication
• Ability to multi-task and enter customer data into move software while on the phone
• Confidence to initiate customer contact and comfortable asking for the sale
• Willing to submit to pre-employment background check and drug screen
• Creative problem-solving skills
• Exceptional organization and time management skills
• Strong team player who works productively with a wide range of people and personalities
• Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
• Bilingual is preferred

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in El Paso, Texas.