Customer Service Representative

Two Men and a Truck International Inc.; El Paso (TX); On-site; USD 15,000 - 17,000; Full time

Job summary

TWO MEN AND A TRUCK® is hiring a Customer Service Representative to support inquiries in El Paso, TX. You will provide outstanding service, recommend moving solutions, and enter data into move software to generate accurate estimates and schedule moves.

Ideal candidates have a high school diploma or GED, at least 1 year in sales or customer service, and strong communication and multitasking abilities. Bilingual is preferred for broader customer support.

Qualifications

• High school diploma or GED required.
• 1 year of sales and/or customer service experience preferred.
• Strong communication and active listening skills.

Responsibilities

• Provide outstanding customer service on all calls and online inquiries.
• Recommend moving services and products based on cost and customer needs.
• Input information into move software to provide accurate estimates and schedule moves.
• Obtain customer feedback through follow-up calls and handle concerns professionally.
• Prepare move-related paperwork and documents.
• All other duties as assigned.

Skills

Sales experience

Customer service experience

Multitasking

Data entry into move software

Communication skills

Bilingual (preferred)

Education

High school diploma or GED

Associate degree in related field preferred

Job description

Position:Customer Service Representative

Location: El Paso, TX

Job Id:22885-A0593-2

# of Openings:1

Starting pay: $11 per hour during training, $12 per hour after training

Full-Time and Part-Time positions available

TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What What You'll Do

• Provide outstanding customer service on all calls and online inquiries
• Recommend moving services and products based on cost, availability, and customer specifications
• Input information into internal move software to provide accurate moving estimates and schedule moves
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
• Prepare move-related paperwork and documents
• All other duties as assigned

What We're Looking For

• High school diploma or GED; Associate degree in a related field preferred
• At least 1 year of sales and/or customer service experience
• Excellent customer service skills: effective listening and communication
• Ability to multi-task and enter customer data into move software while on the phone
• Confidence to initiate customer contact and comfortable asking for the sale
• Willing to submit to pre-employment background check and drug screen
• Creative problem-solving skills
• Exceptional organization and time management skills
• Strong team player who works productively with a wide range of people and personalities
• Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
• Bilingual is preferred

This job posting is for a position at the individually owned and operatedTWO MEN AND A TRUCK® franchise located in El Paso, Texas.