Customer Service Representative

TWO MEN AND A TRUCK®; Los Angeles (CA); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Base pay of $22 - $28 / hour

Eligible for commissions and bonuses after 90 days

Health insurance available after 90 days

Opportunities for growth

Job summary

TWO MEN AND A TRUCK® in Beverly Hills, CA is hiring enthusiastic, customer-focused individuals for a role that involves strategic selling and great customer service. Responsibilities include providing outstanding service, recommending moving products, and preparing paperwork. The ideal candidate has a high school diploma or GED, 1+ years of sales or customer service experience, and strong communication skills. The role offers a pay of $22 - $28 per hour with additional commission opportunities and health insurance after 90 days.

Qualifications

• At least 1 year of sales and/or customer service experience.
• Confidence to initiate customer contact and comfortable asking for the sale.
• Willing to submit to pre-employment background check and drug screen.

Responsibilities

• Provide outstanding customer service on all calls and online inquiries.
• Recommend moving services and products based on customer specifications.
• Input information into internal software for accurate moving estimates.
• Obtain customer feedback through follow-up calls.
• Prepare move-related paperwork and documents.

Skills

Customer service skills

Effective listening

Communication skills

Multi-tasking

Creative problem-solving

Organization

Time management

Team player

Bilingual (a plus)

Education

High school diploma or GED

Associate degree in a related field

Job description

TWO MEN AND A TRUCK® Beverly Hills is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

• Base pay of $22 - $28 / hour depending on experience
• Opportunities to earn commission on sales and bonuses after 90 days!
• Health insurance available after 90 days!
• Huge opportunities for growth.

What You’ll Do

• Provide outstanding customer service on all calls and online inquiries.
• Recommend moving services and products based on cost, availability, and customer specifications.
• Input information into internal move software to provide accurate moving estimates and schedule moves.
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns.
• Prepare move-related paperwork and documents.
• All other duties as assigned.

What We’re Looking For

• High school diploma or GED; Associate degree in a related field preferred.
• At least 1 year of sales and/or customer service experience.
• Excellent customer service skills: effective listening and communication.
• Ability to multi-task and enter customer data into move software while on the phone.
• Confidence to initiate customer contact and comfortable asking for the sale.
• Willing to submit to pre-employment background check and drug screen.
• Creative problem-solving skills.
• Exceptional organization and time management skills.
• Strong team player who works productively with a wide range of people and personalities.
• Bilingual is a plus.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Beverly Hills, CA.

Two Men and a Truck Beverly Hills 10680 W Pico BL #360 Los Angeles, CA 90064