Customer Service Representative

WESCO Distribution; El Paso (TX); Vor Ort; USD 28.000 - 38.000; Vollzeit

Zusammenfassung

WESCO Distribution is seeking a Representative - Customer Service to respond to customer inquiries by phone, email, and walk-ins, providing timely resolution and information.

You will analyze service needs, coordinate with other departments, process payments for cash accounts, and back up the sales counter as needed.

Qualifikationen

• High School Degree or Equivalent required.
• Associates’ Degree preferred.
• 2-4 years of relevant experience.

Aufgaben

• Answer questions, concerns, and account inquiries by phone, email, or in person.
• Process payments for cash account customers.
• Research and resolve customer problems, liaising with other departments as needed.
• Back-up support to sales counter with walk-ins and telephone inquiries.

Kenntnisse

Interpersonal skills

Verbal and written communication

Attention to detail

Customer service

Ausbildung

High School Diploma

Associates’ Degree

Tools

MS Word

MS Excel

Email

Jobbeschreibung

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail