Representative - Customer Service

WESCO Distribution; Forest Park (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

WESCO Distribution in Forest Park, GA seeks a Customer Service Representative to respond to inquiries by phone and email, delivering timely support and issue resolution. You will handle routine and complex concerns, communicate solutions, and escalate when needed to other departments.

Ideal candidates have 2–4 years of relevant experience, strong written and verbal communication, and proficiency with MS Word, Excel, and email.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree preferred.
• 2-4 years of relevant experience.
• Strong interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including effective working skills of MS Word, Excel, and e‑mail.

Responsibilities

• Respond to customer inquiries by telephone and e-mail.
• Provide timely support and problem resolution for routine and complex concerns.
• Identify when additional support is needed from other service or technical departments.
• Perform administrative tasks, including processing, reviewing, sorting, recording, and maintaining documents.

Skills

Customer service

Communication

MS Excel

MS Word

Written communication

Problem solving

Education

High School Diploma

Associate degree

Tools

MS Word

MS Excel

Email systems

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone and e-mail, providing timely support and problem resolution. You will address routine and more complex customer concerns, communicate solutions and requested information, and identify when additional support is needed from other service or technical departments.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Perform a administrative work, including processing, reviewing, sorting, recording, and maintaining business documents and paperwork.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back‑up support to transportation analyst as needed.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e‑mail

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