Representative - Customer Service

WESCO Distribution; Tifton (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

WESCO Distribution is seeking a Representative - Customer Service to respond to inquiries by phone, email, and walk-ins, resolving routine and some complex issues. You will analyze service needs and coordinate with other departments for follow-up.

The role requires 2–4 years of experience, strong interpersonal and communication skills, and proficiency with MS Word, Excel, and email. High school diploma is required; associate degree preferred.

Qualifications

• High School Diploma or equivalent required.
• Associates’ Degree/College Diploma preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills for diverse environments.
• Able to communicate clearly verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people tactfully and professionally.
• Computer literate including MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail, and walk-ins to provide resolution.
• Support customer base by answering questions and handling inquiries and complaints.
• Process payments for cash account customers.
• Research and resolve customer problems; coordinate with other departments for follow-up.
• Back-up support to sales counter with walk-in and telephone inquiries.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

MS Word

MS Excel

Email

Education

High School Diploma

Associates’ Degree / College Diploma

Tools

MS Word

MS Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail