Customer Service Representative

Wesco; El Paso (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Wesco in El Paso, TX is seeking a Customer Service Representative to respond to inquiries by phone, email, or walk-ins and resolve routine problems. You will coordinate with other departments to ensure complete follow-up and provide back-up support at the sales counter.

The role requires a high school diploma, 2–4 years of experience, and strong communication skills. You will handle payments and maintain professionalism in all customer interactions.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills for a diverse environment.
• Able to communicate verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Professional, tactful interaction with customers and colleagues.
• Proficient with MS Word, Excel, and email.

Responsibilities

• Answer customer inquiries by telephone, email, and walk-ins; resolve routine problems.
• Process payments for cash account customers.
• Research and resolve customer problems; liaise with other departments as needed.
• Back-up support to the sales counter for walk-ins and telephone inquiries.

Skills

Interpersonal skills

Verbal communication

Written communication

Under pressure

Attention to detail

Education

High school diploma or equivalent

Associates' degree / college diploma

Tools

MS Word

Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates' Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail