Customer Service Representative

WESCO Distribution; Beaumont (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

WESCO Distribution in Beaumont, TX is seeking a Customer Service Representative to respond to customer inquiries by telephone, e-mail and walk-ins, and to support the sales team by handling Accounts Receivable disputes, running open order reports, and verifying proof of delivery.

The role requires a High School degree, 2–4 years of relevant experience, strong communication and interpersonal skills, attention to detail, and proficiency with MS Word, Excel and e-mail.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Communication

Interpersonal skills

Attention to detail

Verbal & written

Pressure management

Education

Associates’ Degree / College Diploma

High School Diploma

Tools

MS Word

Excel

Email

Job description

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will support the sales team by handling Accounts Receivable disputes, running open order reports, and verifying proof or delivery. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail