Representative - Customer Service

WESCO Distribution; Norristown (Montgomery County); On-site; USD 40,000 - 52,000; Full time

Job summary

WESCO Distribution is seeking a Customer Service Representative to handle inquiries by phone, email, and walk-ins, delivering prompt resolution and accurate information. You will analyze customer service needs and coordinate follow-up with various departments to ensure satisfaction.

The role includes processing payments for cash accounts, supporting the sales counter, and maintaining professional, courteous communication under pressure in a diverse environment.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree (US) / College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail and professional demeanor.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
• Resolve routine and some non-routine, more complex problems and communicates solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Back-up support to sales counter with walk in and telephone inquiries.
• Process payments for cash account customers.

Skills

Strong interpersonal skills

Verbal & written communication

Ability to work under pressure

Attention to detail

Professional and diplomatic demeanor

Education

High School Diploma or Equivalent

Associates' Degree (US) / College Diploma (Canada) preferred

Tools

MS Word

Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates' Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail