Customer Service Representative

Wesco International, Inc.; Beaumont (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Wesco International, Inc. is seeking a Customer Service Representative to respond to inquiries by phone, email, and walk-ins, resolving issues and supporting the sales team. You will assist with accounts receivable disputes, review open order reports, and verify proof of delivery as needed.

You will analyze customer service needs and coordinate with other service or technical departments for follow-up. Strong communication, attention to detail, and the ability to work under pressure are

Qualifications

• High School Diploma or equivalent is required.
• Associates’ Degree preferred (US/Canada).
• 2–4 years of relevant experience.
• Strong interpersonal and written communication skills.
• Computer literacy including MS Word, MS Excel, and e-mail.

Responsibilities

• Answer inquiries by telephone, e-mail, and walk-ins to resolve issues.
• Process payments for cash account customers and handle related tasks.
• Research and resolve customer problems and coordinate with other departments as needed.
• Back up the sales counter with walk-in and telephone inquiries.

Skills

Interpersonal communication

Written communication

Work under pressure

Attention to detail

Customer service

Education

High School Diploma

Associate's degree (US/Canada)

Tools

MS Word

MS Excel

Email (e-mail)

Job description

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will support the sales team by handling Accounts Receivable disputes, running open order reports, and verifying proof or delivery. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail