Representative - Customer Service

WESCO Distribution; South Brunswick (NJ); On-site; USD 35,000 - 48,000; Full time

Job summary

WESCO Distribution is seeking a Representative - Customer Service to respond to customer inquiries by telephone and email, providing problem resolution and routine assistance.

You will analyze service needs, coordinate with other departments, and ensure timely resolution while maintaining professionalism in a fast-paced environment.

This full-time role in New Jersey offers growth opportunities and a chance to help customers while representing a global logistics leader.

Qualifications

• Must have high school diploma or equivalent.
• Associates’ degree preferred.
• 2–4 years of relevant customer service experience.
• Strong interpersonal and communication skills.
• Ability to work effectively under pressure and stay detail-oriented.
• Proficient with MS Word, Excel, and email.
• Professional and courteous in all interactions.

Responsibilities

• Answer customer inquiries by telephone and e-mail to resolve issues.
• Research and resolve customer problems, coordinating with other departments as needed.

Skills

Interpersonal skills

Verbal communication

Written communication

Pressure handling

Attention to detail

Education

High School Diploma or Equivalent

Associate's Degree

Tools

MS Word

Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone and e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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