Representative - Customer Service

Wesco; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Wesco is seeking a Representative - Customer Service to respond to customer inquiries by telephone and e-mail, providing inquiry or problem resolution. You will analyze service needs and refer to other departments for follow-up as needed.

You will support the customer base by answering questions, concerns, and account inquiries, research and resolve problems, and communicate solutions or information clearly.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree.
• 2-4 years of relevant experience.
• Strong interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including MS Word, Excel, and e-mail.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Skills

Interpersonal skills

Verbal communication

Written communication

Detail-oriented

Education

High School Degree or Equivalent

Associates' Degree

Tools

MS Word

Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone and e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Qualifications

• High School Degree or Equivalent required
• Associates' Degree
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail