Customer Service Representative

Talentify; El Paso (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

TechOp Solutions seeks experienced call center professionals to support a government client, delivering excellent customer service with high professionalism.

Responsibilities include handling calls, producing detailed reports in government systems, and navigating multiple applications while documenting information accurately.

Qualifications

• Requires 3+ years in a call center.
• Strong written and verbal communication skills.
• Proficient with telephony systems and CRMs.
• Proficient in Microsoft 365, especially Word for reports.
• Experience handling sensitive information.
• Ability to pass government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Interview callers and apply critical-thinking beyond scripts.
• Navigate multiple systems and document information accurately.
• Record all details per procedures.
• Conduct database and open-source research.
• Route and elevate calls as needed.
• Other duties as assigned.

Skills

Call center experience

Written and verbal communication

Telephony systems

CRM proficiency

Microsoft 365 (Word)

Handling sensitive information

Security background check

Education

High school diploma or equivalent

Tools

CRMs

Telephony systems

Microsoft 365

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism. Duties:

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information.
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and elevate calls appropriately
• Other duties, as assigned

Requirements

• 3 +experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Experience in handling sensitive information
• Ability to pass a government security background check