Customer Service Representative

TechOp Solutions International, Inc.; El Paso, Northern (TX, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

TechOp Solutions International, Inc. seeks experienced call center professionals to support a government client with excellent customer service and professionalism.

The role involves answering calls, recording data, and preparing detailed government-system reports. Ideal candidates have 3+ years of call center experience, a high school diploma or equivalent, and the ability to multitask while maintaining strong written and verbal communication.

Qualifications

• 3+ years of experience in a call center.
• High school diploma or equivalent required.
• Ability to multitask while communicating and inputting data.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties, as assigned

Skills

Call center experience

Multitasking

Written communication

Verbal communication

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Telephony systems

Job description

We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties, as assigned
• 3 +experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check.