Call Center Representative

Talentify; Norfolk (VA); Remote; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills to support our client operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

The position is remote but candidates must reside within Norfolk, VA or nearby; duties include handling calls, preparing detailed reports in government systems, and navigating multiple applications.

Qualifications

• 3+ years experience in a call center.
• Associate's Degree (Preferred) high school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision.
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Experience in handling sensitive information

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information.
• Accurately record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and elevate calls appropriately.
• Other duties, as assigned

Skills

Call center experience

Communication skills

Multitasking

Detail-oriented

Analytical thinking

Education

Associate's Degree / high school diploma

Tools

Telephony systems

CRM software

Microsoft Word

Microsoft 365

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Remote position, but Candidate must reside within Norfolk, VA or nearby cities.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and elevate calls appropriately
• Other duties, as assigned

Requirements

• 3 + years experience in a call center
• Associate's Degree (Preferred) high school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision.
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Experience in handling sensitive information

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.