Customer Service Representative

TechOp Solutions International, Inc.; Town of Texas (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

TechOp Solutions International, Inc. is seeking experienced call center professionals to support a government client, delivering excellent customer service and maintaining a high level of professionalism.

Key duties include answering and tracking calls, submitting detailed reports in government systems, and recording data per procedures. Applicants should have 3+ years in a call center, a high school diploma or equivalent, and the ability to pass a government background check.

Qualifications

• 3+ years in a call center.
• High school diploma or equivalent required.
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Ability to pass government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and escape calls appropriately.
• Other duties, as assigned.

Skills

Call center experience

Multitasking

Strong communication

Telephony systems

CRM software

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties, as assigned
• 3 +experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check.