Customer Service Representative

TechOp Solutions International, Inc.; Orlando (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

TechOp Solutions International, Inc. in Orlando is seeking experienced call center professionals to support a government client, delivering high-quality customer service and maintaining professionalism.

Responsibilities include answering and tracking calls, preparing reports, recording details, and using telephony systems, CRMs, and MS Office. A high school diploma and 3+ years in a call center are required, with the ability to pass a government background check.

Qualifications

• 3+ years of call center experience.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Proficiency with telephony systems, CRMs, and Microsoft Office.
• Ability to handle sensitive information.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and upscale calls appropriately.
• Other duties, as assigned.

Skills

Call center experience

Communication skills

Data entry & multitasking

Security background check

CRM systems

Microsoft Office

Telephony systems

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Telephony systems

Job description

We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and upscale calls appropriately

• Other duties, as assigned

• 3 +experience in a call center

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

• Experience in handling sensitive information
• Ability to pass a government security background check.