Remote Call Center Representative

Talentify; Las Vegas (NV); Remote; USD 42,000 - 64,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives with strong communication and analytical skills to support client operations in a fast-paced environment.

Remote position, but candidates must reside in Las Vegas, NV or nearby areas. Responsibilities include handling calls, documenting details, and creating precise government system reports while maintaining confidentiality.

Qualifications

• Minimum 3+ years experience in a call center.
• Strong written and verbal communication skills.
• Proficiency with telephony systems and CRMs.
• Experience handling sensitive information.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Interview callers with critical-thinking and sound judgment beyond scripts.
• Navigate multiple systems and document information accurately.
• Record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties, as assigned.

Skills

Communication skills

CRM proficiency

Microsoft 365 (Word)

Data entry & multitasking

Analytical thinking

Education

High school diploma or equivalent

Associate degree (Preferred)

Tools

Telephony systems

CRM software

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside within Las Vegas, NV or nearby cities.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information.
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escalated calls appropriately
• Other duties, as assigned

Requirements

• 3 + years experience in a call center
• Associates Degree (Preferred ), High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
• Experience in handling sensitive information