Customer Service Representative

Incentive Services Inc.; Edina (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Incentive Services Inc. is seeking a Customer Service Representative for a full‑time, on‑site role in Edina, MN.

You will respond to inquiries via phone, email, and online platforms, provide accurate information, and resolve issues related to orders and platform usage. Day-to-day duties include guiding customers through product options, documenting interactions in internal systems, and collaborating with internal teams to address questions.

Qualifications

• High school diploma or equivalent required; additional business or communications education is a plus.
• Experience in customer-facing roles or call centers is beneficial.
• Strong written and verbal communication skills.
• Excellent problem-solving, active listening, and conflict-resolution abilities.
• Comfort with technology and CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms in a timely manner.
• Provide accurate product and service information and resolve issues related to orders and programs.
• Document interactions in internal systems and maintain detailed records.
• Guide customers through product options and capture feedback to improve processes.
• Collaborate with internal teams to address complex questions and ensure a positive customer experience.

Skills

Customer Service

Customer Support

Communication

Active Listening

Conflict Resolution

CRM systems

Education

High School Diploma

Job description

Company Description

Incentive Services Inc. is an employee recognition, performance marketing, and engagement company focused on elevating workplace culture and inspiring strong performance. For more than 45 years, the organization has partnered with leading companies in healthcare, transportation, manufacturing, food service, and other industries to strengthen culture and drive measurable results. Incentive Services delivers recognition and engagement strategies through a modern, scalable platform designed for today’s diverse workforce. Team members contribute to solutions that help clients engage employees, improve retention, and support business goals.

Role Description

The Customer Service Representative is a full‑time, on‑site role based in Edina, MN. This position is responsible for responding to customer inquiries via phone, email, and online platforms, providing timely, accurate information and resolving issues related to orders, programs, and platform usage. Day‑to‑day tasks include guiding customers through product and service options, documenting interactions in internal systems, and collaborating with internal teams to address complex questions. The role also involves monitoring customer feedback, ensuring a positive experience at every touchpoint, and supporting ongoing improvements to service processes. The representative will maintain a professional, solutions‑focused approach while meeting performance and quality standards.

Qualifications

• Candidates should possess skills in Customer Service and Customer Support.
• Candidates should possess skills in Customer Experience and Customer Satisfaction.
• Ability to communicate clearly and professionally in writing and verbally.
• Strong problem‑solving, active listening, and conflict‑resolution abilities.
• Comfort with technology, including CRM systems and web‑based platforms.
• Organizational skills and attention to detail in handling multiple tasks and inquiries.
• Previous experience in customer‑facing roles or call center environments is beneficial.
• High school diploma or equivalent required; additional education or training in business, communications, or related fields is a plus.