Customer Experience Advocate – Service & Support

Incentive Services Inc.; Edina (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Incentive Services Inc. is seeking a Customer Service Representative for a full‑time, on‑site role in Edina, MN.

You will respond to inquiries via phone, email, and online platforms, provide accurate information, and resolve issues related to orders and platform usage. Day-to-day duties include guiding customers through product options, documenting interactions in internal systems, and collaborating with internal teams to address questions.

Qualifications

• High school diploma or equivalent required; additional business or communications education is a plus.
• Experience in customer-facing roles or call centers is beneficial.
• Strong written and verbal communication skills.
• Excellent problem-solving, active listening, and conflict-resolution abilities.
• Comfort with technology and CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms in a timely manner.
• Provide accurate product and service information and resolve issues related to orders and programs.
• Document interactions in internal systems and maintain detailed records.
• Guide customers through product options and capture feedback to improve processes.
• Collaborate with internal teams to address complex questions and ensure a positive customer experience.

Skills

Customer Service

Customer Support

Communication

Active Listening

Conflict Resolution

CRM systems

Education

High School Diploma

Job description

Incentive Services Inc. is seeking a Customer Service Representative for a full‑time, on‑site role in Edina, MN.

You will respond to inquiries via phone, email, and online platforms, provide accurate information, and resolve issues related to orders and platform usage. Day-to-day duties include guiding customers through product options, documenting interactions in internal systems, and collaborating with internal teams to address questions.