Customer Service Representative – Full-Time

RoShay Services; Tempe (AZ); Hybrid; USD 32,000 - 52,000; Full time

Job summary

RoShay Services is seeking a Customer Service Representative to handle a high volume of inbound calls, provide exceptional service, and resolve customer inquiries efficiently. You will navigate multiple systems to assist with orders, pricing, returns, and invoicing, while collaborating with a team and maintaining detail-oriented communication.

The role includes an 8-week onsite training with potential to transition to a hybrid model.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience.
• Proficient in Microsoft Office and quick to learn new tech.
• Strong problem-solving, empathy, and professionalism.
• Commitment to continuous improvement.

Responsibilities

• Handle a high volume of inbound calls and resolve inquiries efficiently.
• Assist with order placement, product information, pricing, returns, and invoicing across multiple systems.
• Collaborate in a team environment and communicate clearly with peers and customers.
• Maintain attention to detail during complex or time-sensitive issues.

Skills

Customer service

Problem-solving

Empathy

Professionalism

Continuous improvement

Tech literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Role Overview:

The Customer Service Representative is responsible for handling a high volume of inbound calls, providing exceptional service, and resolving customer inquiries efficiently.

Key Responsibilities:

Navigate multiple systems to assist with order placement, product information, pricing, returns, and invoicing. Collaborate in a team-oriented environment, communicate clearly, and maintain attention to detail during complex or time-sensitive issues.

Qualifications & Skills:

High school diploma or equivalent, at least 1 year of customer service experience, proficiency in Microsoft Office, and ability to quickly learn new technology. Strong problem-solving skills, empathy, professionalism, and a continuous improvement mindset are essential.

Work Environment & Development:

Participate in an 8-week onsite training, with opportunities to transition to a hybrid work model (3 days onsite, 2 days remote). The role offers growth potential, supportive leadership, and a culture focused on inclusion and development.

Additional Requirements:

A quiet workspace, reliable high-speed internet, and ability to navigate multiple screens. The position emphasizes ethics, integrity, and equal employment opportunities.