Customer Service Representative

Kyle Lott Agency - Farm Bureau; Dowagiac (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Gym membership

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Kyle Lott Agency - Farm Bureau is seeking a Customer Service Representative in Dowagiac, Michigan. In this customer-focused role, you will assist clients with policy changes and provide daily support, while maintaining strong relationships through proactive communication.

Insurance experience is preferred, but a positive attitude, strong communication, and the ability to multitask are essential. Join our supportive team environment and help make insurance easier for our community.

Qualifications

• Insurance experience preferred, but not required.
• Strong communication and problem-solving skills are essential.
• Detail-oriented and organized individuals will excel.
• Positive attitude and team-first mindset are necessary.
• Ability to multitask in a fast-paced environment is a must.

Responsibilities

• Assist customers with policy changes and inquiries.
• Provide daily customer support and assistance.
• Process policy updates and documentation accurately.
• Maintain strong relationships through proactive communication.
• Support the agency with administrative tasks.
• Follow up to ensure customer needs are resolved.

Skills

Communication skills

Problem-solving skills

Organizational skills

Detail-oriented

Multitasking

Job description

Benefits

• Simple IRA
• Gym membership
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

The Kyle Lott Agency is looking for a friendly, organized, and customer-focused professional to join our team as a Customer Service Representative. In this role, you’ll play an important part in helping customers feel supported, informed, and confident about their insurance coverage.

Our agency is built on trust, relationships, and service to the community. We take pride in providing personalized support and making insurance easier to understand for the people we serve.

If you enjoy helping others, solving problems, and being part of a supportive team environment, we’d love to connect with you.

Responsibilities

• Assist customers with policy changes, billing questions, and coverage inquiries
• Provide excellent day-to-day customer support
• Process policy updates and documentation accurately
• Maintain strong relationships with customers through proactive communication
• Support the agency team with administrative and service-related tasks
• Follow up to ensure customer needs are resolved promptly

Qualifications

• Insurance experience preferred, but not required
• Strong communication and problem-solving skills
• Detail-oriented and organized
• Positive attitude and team-first mindset
• Ability to multitask in a fast-paced environment