Customer Service Representative

Tyler Johnson Insurance - Allstate; Walnut Creek (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Tyler Johnson Insurance - Allstate in Walnut Creek is seeking a dependable Customer Service Representative to support clients with policy inquiries and ensure a positive service experience. This full-time role requires strong communication and problem-solving skills, as well as a customer-first mindset. The position offers competitive compensation, training support, and opportunities for advancement within the agency.

Qualifications

• Previous experience in customer service is preferred.
• Ability to communicate effectively with customers.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Assist customers with policy questions and coverage information.
• Process policy updates, renewals, and documentation requests.
• Respond to customer inquiries by phone and email.

Skills

Customer service experience

Communication skills

Problem-solving skills

Detail-oriented

Organizational abilities

Job description

Benefits

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About the Role

Our Allstate agency is seeking a dependable and customer-focused Customer Service Representative to support our growing client base. This role is centered on helping customers with their policies, answering questions, and ensuring they receive a smooth and positive service experience.

If you enjoy helping people, solving problems, and building strong relationships with customers, this position offers a stable and rewarding opportunity within the insurance industry.

Position Overview

As a Customer Service Representative, you will assist customers with policy questions, updates, billing inquiries, and general account support. You will play an important role in maintaining strong relationships with policyholders and helping ensure they have the coverage and service they need.

Responsibilities

• Assist customers with policy questions and coverage information
• Process policy updates, renewals, and documentation requests
• Respond to customer inquiries by phone, email, and other communication channels
• Maintain accurate records and follow agency procedures
• Support the sales team with customer follow-ups and administrative tasks
• Provide friendly and efficient service that builds long-term customer relationships

Qualifications

• Customer service experience preferred
• Strong communication and problem-solving skills
• Detail-oriented with good organizational abilities
• Positive attitude and customer-first mindset
• Willingness to obtain insurance licensing

Compensation & Opportunity

• Competitive compensation
• Training and development support
• Stable full-time schedule
• Opportunity to grow within the agency