Customer Service Representative

Insurance-Brokers-of-M; Johnsville (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Health insurance

Paid time off

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Insurance-Brokers-of-M in Minnesota is seeking a Customer Service Representative to ensure every customer has a positive experience when contacting our agency. You will respond promptly to inquiries, maintain accurate records, and deliver excellent service across all interactions.

The ideal candidate is detail-oriented, friendly, and familiar with insurance products, with strong time-management and organizational skills.

Qualifications

• Knowledge of insurance products.
• High school diploma/GED required, Bachelor's degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Skills

Customer service

Time management

Organizational skills

Education

High school diploma/GED

Bachelor's degree

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor's degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications