Customer Service Representative

Plasticade; Des Plaines (IL); On-site; USD 30,000 - 32,000; Full time

Job summary

Plasticade in Des Plaines, IL is seeking a Customer Service Representative to support customers by phone and email, build relationships, and process orders efficiently.

The ideal candidate has a Bachelor’s degree or equivalent experience, strong communication skills, proficiency with Microsoft Office, and the ability to multi-task in a fast-paced office. Schedule: Mon–Fri 8am–5pm, pay range $21.50–$23.00 per hour.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Ability to multi-task and exercise independent judgment.
• Ability to manage conflict.
• Detailed, professional, and strong communication skills.
• Microsoft Office.

Responsibilities

• Develop in-depth product knowledge to identify customer needs and deliver effective, personalized solutions
• Communicate with customers via phone and email to build & maintain strong, positive relationships
• Collaborate with the sales team to address customer inquiries and ensure a seamless service experience
• Accurately process customer orders, inquiries, and requests in a collaborative, quick-response environment
• Handle business transactions, including processing returns, credits, and authorizations
• Coordinate with shipping, purchasing, and accounting departments to resolve issues and fulfill customer requests efficiently

Skills

Communication skills

Microsoft Office

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Job description

Position: Customer Service Representative

Location: Des Plaines, IL

Job Id: 169

# of Openings: 1

CUSTOMER SERVICE REPRESENTATIVE

Des Plaines, IL

KEY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:

• Develop in-depth product knowledge to identify customer needs and deliver effective, personalized solutions
• Communicate with customers via phone and email to build & maintain strong, positive relationships
• Collaborate with the sales team to address customer inquiries and ensure a seamless service experience
• Accurately process customer orders, inquiries, and requests in a collaborative, quick-response environment
• Handle business transactions, including processing returns, credits, and authorizations
• Coordinate with shipping, purchasing, and accounting departments to resolve issues and fulfill customer requests efficiently

POSITION REQUIRMENTS:

• Bachelor’s degree or equivalent work experience
• Ability to multi-task and exercise independent judgment
• Ability to manage conflict
• Detailed, professional, and strong communication skills
• Microsoft Office

WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS:

• Primarily office-based with moderate noise levels & prolonged computer use
• Office located in Des Plaines, IL
• Schedule: Monday – Friday 8am-5pm with a 1-hour unpaid lunch break
• Pay: $21.50 - $23.00 per hour

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and may be revised at any time by the Company.